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Business Profile

Computer Hardware

ContentWatch, Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Hardware.

Complaints

Customer Complaints Summary

  • 10 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/22/2024

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my subscription to Net Nanny. There is no method of canceling the subscription on their website and any method of contacting them they do have available only leads to an error message. I also, would like a refund for the last two years of charges as I have attempted to cancel twice now.

    Business Response

    Date: 05/23/2024

    refund issued

    customer emailed with confirmation of refund and auto billing being turned off

    BBB copied on email.

    Customer Answer

    Date: 05/26/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************

  • Initial Complaint

    Date:05/02/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was charged for a subscription renewal. However, there is no option to cancel the subscription on the website, and there is no number to call to cancel.

    Business Response

    Date: 05/03/2024

    refund has been processed

    autopay feature has been disabled

    emailed customer alerting and copied ********************

     

    *****

  • Initial Complaint

    Date:12/22/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After thorough search and attempts, it has come to my attention that the option to cancel the service online is not available. This lack of a digital cancellation method has caused me considerable inconvenience.

    As a customer, I had anticipated a more flexible and user-friendly approach, especially in today's digital age where online management of services is a standard convenience. The absence of this option has not only complicated the process but has also affected my user experience negatively.

    Therefore, I am formally requesting the cancellation of my NetNanny service. Additionally, due to the difficulties and inconvenience caused by the lack of an online cancellation option, I am also requesting a full refund for any charges incurred since my initial attempt to cancel the service.

    I would appreciate your prompt attention to this matter. Please provide confirmation of the service cancellation and details regarding the refund process at your earliest convenience.

    Business Response

    Date: 12/25/2023

    I have emailed the customer and copied the BBB on the reply with confirmation that a refund was processed and that the autopay feature has been disabled on the account

    Wendy P*******

    Director of Customer Support

    ContentWatch

  • Initial Complaint

    Date:08/25/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am trying to cancel my subscription to Net Nanny. They have removed any method of canceling the subscription from their website and any method of contacting them they do have available only leads to an error message. It's wildly unethical and very suspicious of them to make canceling a subscription this difficult. I even got an error message when trying to contact their parent company through email. If you're going to make billing automatic you also need to give your customers the option to cancel and not make it such a hassle that they give up and keep shilling out money to you every year.

    Business Response

    Date: 08/27/2023

    I have issued a refund for ******* and also cancelled his subscription.  A confirmation has been sent and the BBB was copied on the email.

     

    Thank you - *****

    Customer Answer

    Date: 08/27/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

  • Initial Complaint

    Date:06/14/2023

    Type:Customer Service Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am attempting to cancel a subscription. The Company does not have a cancel method available for its customers. There is no number to call, nor is there a customer service email. There is a contact email form, which I filled out, but no response. It seems unethical that they do not have a cancelation method in our customer portals. And making it difficult to cancel a subscription is suspicious business practice.

    Business Response

    Date: 06/15/2023

    I have refunded/cancelled customer and emailed a confirmation.  BBB has been copied

     

    ***************************

    Customer Answer

    Date: 06/16/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ***************************

  • Initial Complaint

    Date:05/28/2023

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Sent them email to cancel my subscription and never heard back

    Business Response

    Date: 05/29/2023

    Refund/Cancellation has been processed.Email has been sent to the customer.

     

     

  • Initial Complaint

    Date:02/17/2023

    Type:Billing Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been billed automatically for a subscription and I gave them no permission to auto bill me. This charge caused another payment not to process through my bank because I was unaware they were going to charge me the day they did. I do use the service, but I am upset that they just drafted it out of my account without prior permission. I want them to take me off auto billing and I want them to reimburse me for the inconvenience.

    Business Response

    Date: 02/17/2023

    a refund has been processed and the autobilling has been turned off.  a refund confirmation has been sent to customer and BBB has been CC'd

    Business Response

    Date: 02/21/2023

    I have sent the following email to ****** and copied BBB

     

    ******,


    My sincere apologies. I have reactivated your account for another year at no additional charge.


    Regarding the issue with No Hassle Billing, at checkout, before you hit proceed, this message is shown:  Your Net Nanny subscription will be automatically renewed each year,
    unless you cancel your subscription before your anniversary date.


    Currently No Hassle Billing is not enabled and you will not be auto-billed once the year subscription is completed.

    Customer Answer

    Date: 02/21/2023

     

    Better Business Bureau:



    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. It would be especially helpful in the future if the representatives did not do automatic billing or made a provision for people who cannot do their billing that way. I love your service and would like to continue working with you to solve these issues in the future. Thank you very much for all of your help. 



    Sincerely,

    ****** ******

  • Initial Complaint

    Date:01/05/2023

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I recently bought annual subscription for Net Nanny. I just discovered that this company has stored my credit card information and has enrolled me in automatic renewal without my permission. I searched online for instructions to cancel this automatic renewal and also to delete my credit card information from their files. Unfortunately, their instructions to cancel automatic renewal do NOT work. Also, their website does not allow me to delete my credit card information either. I find their business practice unethical and illegal.

    Business Response

    Date: 01/05/2023

    I have responded to this customer by email and copied **************************************** and refrenced #********

     

    Thank you,

     

    ***************************

ContentWatch, Inc. is NOT a BBB Accredited Business.

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