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Business Profile

Computer Software Developers

Snowfly Performance Incentives

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Computer Software Developers.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 2 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/03/2024

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have over $374.00 in incentive pay that Snowfly is holding.. First they told us 1 to 2 business days, then they said up to 5 business days and its been over two weeks and they are no longer responding to my emails. I want them to put my earned money onto my card and stop holding my money hostage!

    Business Response

    Date: 05/14/2024

    Snowfly had a software outage for two weeks. This was the first of it's kind, but it did delay the incentive payouts for the application users. All users received multiple notifications and explanations of the software outage, including communication to themselves individually and their companies. Snowfly was not able to provide an exact resolution date, and it did change as the software outage was worked on, and fixed. The communication that many people received was general and did not provide the resolution or details that they wanted, but it was all the information that Snowfly could provide. 

    Snowfly did offer other options, during the outage, when possible and according to the application user's company policies.

    All incentive payouts have been completed and everyone has received what they claimed in the Snowfly application and communication has gone out, again, to individual users and to the application user's companies.

    No application policies or SLA's were violated during the software outage, it was just different than usual and inconvenient to the application users. We are very sorry for the delays and the frustration caused by the delays and are still working on making sure this kind of outage does not happen again.

    Customer Answer

    Date: 05/14/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  
    I want to make it clear that I am only accepting because I requested that Snowfly reverse my transaction so that my employer could issue it to my check. 
    And I want to make it known that Snowfly never once informed me of a system outage. Never once! And after being told it could take up to 5 days they stopped answering my emails. 

    Sincerely,

    *****************************

Snowfly Performance Incentives is NOT a BBB Accredited Business.

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