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Business Profile

Credit Union

American United Federal Credit Union
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for American United Federal Credit Union's headquarters and its corporate-owned locations. To view all corporate locations, see

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American United Federal Credit Union has 9 locations, listed below.

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    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/12/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On July 22nd someone fraudulently obtained ****** from my checking account. Somehow using my card number and pin at a chase bank in ***********. Ive never used my bank card in the ****************. I worked that day of the 22nd in *******, ** and was no where in the vicinity of the chase branch in **, ** Your backoffice denied my request for a reversal and any investigation. Instead waiting a couple days to send a letter in response to deny it, leaving me to have to follow up on it and continue to wait for nothing to occur.

      Business Response

      Date: 08/16/2022

      Thank you for taking time to communicate your dissatisfaction with American United Federal Credit Union. Due to our commitment to privacy regarding member account information, we greatly appreciate the time you took to share your experience with us privately in order for us to resolve your concerns and work to meet your needs. We value your business and sincerely apologize for the additional time it took and the and the inconvenience this has caused you. We value your feedback, as it will assist us in continuing to provide a high standard of service to our members. 

      Customer Answer

      Date: 08/17/2022

       
      Better Business Bureau:

      Acufu responded directly to me resolving my complaint. I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Thank you! 
      Sincerely,

      *************************

    • Initial Complaint

      Date:08/02/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I went in to apply for a **** loan I sent them my social security card my utility **** my award letter and 2 months of check stubs from the bussiness that my older son owns we have been helping him go r 8 years then this year he got another bussiness so he decided to have a company to take care of it and issue us checks for doing the bussiness they said that they could not verify the income because there is no i10 number on ther E the i10 is if you do not have a social security card and a immigrant which is insulting then they asked for the last 2 years taxeS t told them that it will not show the dog terainning bussiness so the Re would not be enough income they kept on saying they can not verify the income even with all the infof on the check stub do they wanted me to get a invoice saying the places where I might be getting things the places I need to go does not do invoices so they denied it they were very rude and I did not like them saying I am not from this country I know 4 people that got a loan through them that was in the same situation they did not treat them like dirt I have cognitive impairment dementia so I went into a anxiety attack and ended ** in the hospital which is also illegal when I told them and they kept it up

      Business Response

      Date: 08/10/2022

      Response to BBB:  Complaint ID ********
      Thank you for taking time to communicate your dissatisfaction with American United Federal Credit Union. Due to our commitment to privacy regarding member account information, we greatly appreciate the time you took to share your experience with us privately in order for us to attempt to resolve your concerns. We are sorry we were unable to meet you needs. We value your feedback, as it will assist us in continuing to provide a high standard of service to our members. 

    American United Federal Credit Union is BBB Accredited.

    BBB accredited business seal

    This business has committed to upholding the BBB Standards for Trust.

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