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Business Profile

Horse Equipment

Premier Equestrian
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Premier Equestrian's headquarters and its corporate-owned locations. To view all corporate locations, see

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Premier Equestrian has 2 locations, listed below.

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    • Premier Equestrian

      6131 W 9860 S West Jordan, UT 84081-5621

      BBB accredited business seal

    • Premier Equestrian

      null Sandy, UT 84070-2421

      BBB accredited business seal

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/21/2023

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Health issue, company mis calculated footing and used the wrong sand, no research or thought put into the products. The footing has caused health issues with rider and horse.

      Business Response

      Date: 12/01/2023

      Backstory - Ms. ********* ordered our Prostride Rubber and appropriate grooming tool in June of 2023.  The corresponding sand and the installation of the Prostride was arranged for by ********* with an unrelated builder from her local area.  

      Her major gripe here is that her sand is dusty - which it is by design.  The fine content within her sand "aka - the dust" that she is referring to, is necessary.  We do not advise washed sands with Prostride.  Here's why - washed sand without dust always rides loose and shifty for the horses.  We want some fines within the sand as it makes the footing have more grip and traction.  We have had numerous emails and phone calls with ********* stating the need for more water.  She has irrigation and sprinklers but is not watering long enough.  When it's watered adequately, she said "the footing rides perfect."  Therein lies the solution - keep it watered and maintained.  We have offered various dust control/water retention products - ArenaClear, Slow Dust, and Mag Chloride.  We appreciate all of our customers and do the best we can to serve them.  We have been in direct communication with the customer along and this matter is being resolved.  

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