We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Solar Energy Product Services

Your Solar Shop

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Solar Energy Product Services.

Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 3 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/11/2025

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We had this unit installed in our house in 10/31/22 at the time the company name was Your Solar Shop LLC ****** ***** *** ***, South Jordan, UT 84095. They have since changed their name to Cubix Ii connect with them at ###-###-#### their license #in Utah is 1###-###-####, Idaho #047594 We have had problems with it almost from the start. The solar is sending info to our utility company, Clearwater Power. That is not the problem. the problem is periodically about once a week we have outages that cut out our power for about 3-5 minutes. The last time it destroyed my desktop computer. I don't know what it is doing to my other electrical appliances. They don't seem to know how to fix it. They have replaced the batteries, told us to keep the batteries warm, so I have installed a heater in that room. I keep getting told they are trying to figure out what is wrong and this problem has never happened before. I doubt that. Anyway I want a unit that doesn't cut out and creature power surges. I either want it repair or I want all my money back including the interest we have paid to the loaner.

  • Initial Complaint

    Date:03/18/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cubix Power installed solar panels, but months later, they are still not functioning correctly. When I call to request that they finish the job, they tell me that they are booked out on other jobs, and they'll get to me eventually. In the meantime, I'm making payments on a solar system that doesn't work.

    Business Response

    Date: 12/16/2024

    Dear ******,

    Thank you for reaching out. We have reviewed the situation and determined that the system was not operating as expected due to a manufacturer defect in the product installed. To ensure a positive experience for you, we bypassed the manufacturer and provided a replacement at our own cost.
    We truly appreciate your business and are committed to ensuring your satisfaction.
    Best regards,

    Cubix Power

    Customer Answer

    Date: 12/17/2024

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    ****** ****

Your Solar Shop is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.