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Business Profile

Vacuum Cleaners

Great Vacs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vacuum Cleaners.

Complaints

Customer Complaints Summary

  • 4 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/17/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On 4/21/2022 purchased a Prolux Central Vacuum Unit for $824.00. (I will forward this receipt).
    Warranty Information, (I will forward this page). When I received the unit I returned miscellaneous attachments that totaled $285.00 leaving a total of $539.99 that I paid for the vacuum. On the week of April 7th, 2024 I retuned home to find my Central vacuum unit running on it's own !! I'm forwarding two threads of emails. The first is dated from April 14, 2024 to April 25, 2024. The second is dated April 23,2024 to May 16, 2024 (Last email I sent explaining refund was never applied back onto my credit card account ending in ****) Also a copy of my Account Activity from 4/5/24 to 5/3/24 according to their screen shot it was processed on 4/25/2024 !!

  • Initial Complaint

    Date:03/07/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Proteam vacuum bundle and paid for express shipping. The item arrived almost one week later. The box was badly damaged with holes on the sides and extensively taped, showing they were trying to reinforce the sides of a very thin, flimsy box. I opened the box to find the vacuum canister lying inside (not in any plastic wrap) along with an extension cord that was wrapped up but looked rather sloppy. The parts were all in plastic packaging but there was no owners manual so assembly was difficult. There is a small cord that extends off the vacuum hose but it’s unclear where that attaches and I emailed GreatVacs customer service regarding the issues with the packaging, no owners manual, a brush that was totally squished and they responded but only addressed the brush. I contacted Proteam and it turns out the canister that GreatVacs is selling with this vacuum bundle isn’t even the right canister for the attachments (hence why I couldn’t find a place to attach the short cord). I’ve emailed Great Vacs requesting a pre-paid return label so I can send everything back but have not received any response. The entire cost of the vacuum bundle was almost $700. I’m concerned about the lack of communication and the fact that Great Vacs is selling a bundle that consists of a canister that is incompatible with the advertised attachments.

  • Initial Complaint

    Date:02/20/2023

    Type:Customer Service Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    After 3 emails and 2 phone calls to voice mail, I'm unable to get a response to my service inquiry. Are they still in business?

    Thanks, ****

  • Initial Complaint

    Date:10/11/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We sent in an ozone machine (model SS7000) that had a non functioning timer knob that was still under warranty. The RMA number is *****. Everything else was fine with the unit. Instead of fixing the unit like they claimed they would, they sent us a completely worn out, dirty, rusting unit that doesn’t even work. They have not replied to my email and they don’t answer the phone. Someone named “Jeremy” wrote down in barely legible handwriting that they were sending a “new unit” on the warranty form, which was a complete lie. This business has terrible reviews and looks like they demonstrate a pattern of fraud.

Great Vacs is NOT a BBB Accredited Business.

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