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Business Profile

Vitamins and Supplements

Keto Max Labs

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 18 total complaints in the last 3 years.
  • 18 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/26/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I ordered supplements for $61.00. They charged me $159.85 without my knowledge. The supplements are garbage. Then they sent me more supplements without my approval. They charged me $149.85 for those without my approval. I have been trying to get a refund, but they give me the runaround. The are a bunch of Scammers and FRAUDSTER. The need to be prosecuted and put in PRISON.

  • Initial Complaint

    Date:11/12/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had ordered and received a while back Keto products thst l did not like Today l received another . I want to be taken off the recurring orders to no longer receive these products and l would like to return this last order which l did not open It was sent by a expiship *** ****** ** *** reno NV89506

  • Initial Complaint

    Date:11/11/2024

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I wanted to purchase what the cost on their site stated. $49.99. After I processed the cost went to $299.99. The site is confusing to buyers and they scammed me with bait and switch. I did call them. They claim I ordered buy 3, get 3 free. If I had done that 3 of them would be $150.00 and the other 3 free, but they charged for all. And I didn't order any of that. Then they offered me a $30.00 discount and said the order was processed so NO REFUND. I was given an email, [email protected]. I received an email from Linda at "pure joy", if I send them back, I'm charges $50.00 for restocking. I wasn't given an order number; in fact I can't find the site at all anymore.

  • Initial Complaint

    Date:09/24/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was on their website to place an order, and I never completed the order. However, I had entered my credit card information without ever confirming anything. Next thing you know a few days later I’m charged. $149.85 for nothing I ever ordered. I contacted my credit card company and they canceled the charge. A few weeks go by and this company has the guts to charge me $149.85 again! Now I have to go back to the credit card company And tell them to cancel it again. This is very fraudulent. Since I never placed an order I never received an email from them and I don’t even remember the website anymore.

  • Initial Complaint

    Date:09/18/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Constant charging despite not signing up for auto shipments. No emails. And a constant $300 charge monthly.

  • Initial Complaint

    Date:09/16/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I received a package that I did not order. I called the # from my bank statement to learn that I was enrolled in a subscription for this product I didn't order. Hopefully the Subscription is stopped, Now I'm returning the merchandise for a refund, but they are saying it will be a 50.00 restock fee. I have voiced my feelings about that, I think on deaf ears. This smells like a SCAM to me. I never went to their site, I think it was a redirect from a site I was on. and mined my info unknown to me.

  • Initial Complaint

    Date:09/10/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I bought a 6 month supply from them on 07/24/2024. I still have 4.5 months left of this product. It is not working for me and my s making me sick. They have tried 4 times to charge my bank account since then and send me more product. I have called them 4 times now to stop this and can’t ever talk to someone about this problem. I want this to stop now and never hear from them again

  • Initial Complaint

    Date:08/26/2024

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    7/21/24 I ordered 2 Bottles (bogof) Keto+ACV gummies 60/btl, 2-mo sy. I rec' a confirmation email showing 6 btls/no price listed. I got a fraud alert text fr my cc for Pure Joy Bites which I did not recognize b/c it was listed as Keto Max Labs on the website. I rejected the charge & was told by the cc company my order would be cancelled. They ran it again as Keto Max Labs & it went through. No phone # or email addr listed to contact the company. It arrived & the cost was $299.70, I expected around $100. Unable to reach a live person at either phone # I found for them 800-366-0542 for Pure Joy Bites & 833-538-6629 for Keto Max Labs. I decided to keep it & call it a lesson well-learned - do not buy products from sketchy online companies. Then on August 26, 2024, I rec'd another order confirmation & I received another fraud alert text fr my cc. I called the cc company to say NO, I did not order this, do not pay. They said it would be declined, but that I needed to call the company to cancel the order, so I did. I confirmed the 2 phone #s w/the cc company b/c they had them on their records from when the charges were put through. I left messages on both - no live person - and nobody ever called me back. I emailed them from the confirmation which had a "get in touch" email addr, & said I did not order this, cancel it. They said they can't b/c I signed up for automatic refill. Why would anyone sign up for an automatic refill of 6 months worth of product to be delivered every month?!?!?!?! I have been arguing back and forth with someone named Linda who says it is not their policy to give a refund. I have NOT received the 2nd box of product yet, but I told them I will not pay for it. They offered me a $30 refund. That is unacceptable. I do not want the product & I am not paying. I told them when/if it arrives it will be sent back. The website is deceptive and misleading & the billing practices are reprehensible. Please help.

  • Initial Complaint

    Date:08/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I have been trying to cancel my subscription for several months now and I need to get a refund number to send back several months of product. They never respond to email or phone calls. They say when you order that a refund is no problem if the product doesn't work for you but they just ignore any complaints.

  • Initial Complaint

    Date:08/13/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    product doesn't work money back guarantee it was supposed to help me lose weight didn't work I gained weight I want my money back for 6 bottles of this crap it was a scam

Keto Max Labs is NOT a BBB Accredited Business.

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