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Business Profile

Vitamins and Supplements

Well of Life

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Vitamins and Supplements.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:06/16/2025

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Order product back on April 23 (24ish), 2025. Still have not received my order. I called on phone and was told it would take awhile. I got an email from Well of Life saying it was on its way. It was coming by FedEx. Well I know FedEx doesn’t take that long to deliver. Called FedEx, package was sitting in Omaha, NE. Both companies claim to have issues with each other. I been calling and emailing both companies. Well today is very much too long to keep waiting. Everyone on phone with me is nice and keep assuring me I will get it. But nothing comes. Well today comes and I am oh hold at this moment and no one is picking up the phone! I couldn’t get FedEx to answer and now Well of Life won’t answer. So I am writing this. Last request I put into their customer service Rep ***** ****: THIS IS HIS EMAIL TO ME FIRST: Thu, Jun 12, 3:28 PM (4 days ago) to me: Hi *****, I hope everything is going well with you.
    This is the Customer Care Department of Jonathan Otto. We apologize for the delay and for any inconvenience this may have caused you. We had already forwarded your packages to FedEx for delivery. However, there have been some issues with FedEx's delivery system, which has prevented the completion of deliveries to our customers. Rest assured, our Fulfillment Team is currently working on a solution to get your orders shipped out at the soonest possible time. We will update you via email once your package has been handed over to our shipping partners for delivery We sincerely appreciate your continued support and understanding during this time. Sincerely, ***** **** Customer Service Associate Well of Life / Health Secret, LLC. MY EMAIL: ***** ****** <************************>Jun 14, 2025, 6:57 PM (2 days ago) to *****. Just send me back my money for now. I'll try again later. Thanks, ***** ******

    Business Response

    Date: 06/20/2025

    Thank you for bringing this to our attention. We sincerely apologize for any frustration or inconvenience this may have caused.

    After thoroughly reviewing this case, we found that the customer reached out to inquire about the status of their order. The order was initially shipped on June 2, 2025, via FedEx. With the tracking number- ************

    Unfortunately, while the package is in transit, we encountered an issue with FedEx that caused several packages including this one to be either held or automatically returned to our warehouse. While our team was able to resolve the issue with FedEx, there are still a number of packages affected by the delay or return process. In such cases, we typically process a reshipment to ensure the customer receives their items.
    We sincerely apologize for the delay and fully understand how frustrating and inconvenient this must be.We understand that you want to cancel this order and we successfully processed $295.00 refund back to your account. We will send the refund confirmation to your pesonal email.

    We deeply value our customers and strive to provide the best experience possible. Once again, we sincerely apologize for the inconvenience and truly appreciate their patience and understanding. Please let us know if there is anything else we can assist with.

    Have a blessed day!

Well of Life is NOT a BBB Accredited Business.

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