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Business Profile

Art Supplies

Soltek Easel

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:01/16/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a Soltek Easel on August 15th, 2023 to use at a workshop in September 2023 (September 18th through September 22nd) The easel broke on the second day of the workshop class. I returned the easel on September 21st. at the Ace Cronwell Center in Provincetown MA. I contacted Soltek Easel and they told me that received my broken easel. I have been in contact with Soltek Easel a couple of times each month telling me that the parts that needed replacement were not correctly made. I asked for a refund in January, Todd, the owner, stated that he would refund me. I never received the refund on my credit card Soltek for $703.00 I would like the BBB to get in touch with Soltek Business and get my refund. They have my returned easel and are unable to fix it. Many artists have bought Soltek Easels over the years and the company should be accountable for not delivering a good product and not refunding their defective products.

Soltek Easel is NOT a BBB Accredited Business.

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