Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/28/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The owner Efrin installed turf on my yard. We had good communication before the turf installation. After he installed it and it rained couple of times and we got tons of weed coming out from the turf. I called, messaged and left voices messages but he never got back to me. But the communication started from his wife Jenny R**** and then I spoke to Jenny she said it never happened before the weed comes out so she spoke with Efrin and told us they will stop by on Monday May 27,2024 but they end up coming on Friday May 24,2024 while we weren’t home and pulled the weed out and damaged our turf. They didn’t called us or knock our door then left. We came home late and saw next day the weed was gone and checked in our cameras and they came without our notice. So we contacted Jenny and she got back to us said that’s normal weed should come out. Before getting work done Efrin said there will be no weeds coming out he will do the job professionally. Now everyday we are pulling weeds from our turf. And the turf is getting damaged from the weed coming out. It’s less then a month old. I’m not satisfied. I want them to come back do the job right or give me my money back.

  Business Response

  Date: 06/08/2024

  Dear BBB,

  I have received you letter regarding the complain on the job we did for Mr. and Mrs. *****. We have already contacted Mr. ***** and already started the process of fixing the problem which was the following:

  After installing the turf we were notified by the costumer that weeds grew on the newly artificial turf, we did however delay to resolve this matter as were and are still busy due do the spring and upcoming summer season and also due to the fact that one of our workers Felix who first looked at the job site after the complain was made and base of his expertise we, we decided that noting else needed to be done. After further complains, we went to look at the job once again and confirm the problem and are now looking to resolve it. We summer Hills Landscaping, resolve this problem by going and plugging the weeds out withing a couple of weeks, if after this time the weeds still keep coming back we will proceed to removing the turn and placing  two layer of fabric to prevent from weeds growing in once again and placing the turf back again. 

  Please keep me updated  in any changes or updates as this concern our company and we strive to do our best. 

  Best regards, 

  Jenny from Summer Hills Landscaping.

   

  Customer Answer

  Date: 06/17/2024

  
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. I’m out of country till July 12th so after that I will see if they fulfill there promiss
  
  
  
  Sincerely,
  
  
  
  ****** *****