We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Fence Services

Wasatch Vinyl Fence Co, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fence Services.

Complaints

Customer Complaints Summary

  • 5 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:02/01/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had read a facebook post recommending Brandon M******* and Wasatch Vinyl. We called on 9/11 to have him provide us a bid. He arrived and measured our property and sketched out a bid. The document stated a total $6688 and requested a 25% deposit of $1672. We called him on 9/13 and paid the 25% deposit with the expectation and agreement of beginning work on 10/12. On 10/12 weather was bad and the work didnt begin. I had attempted to contact but didnt hear back at all until later that week where he stated the weather was the issue and he would contact us in a few days to coordinate again. We didnt hear back despite multiple attempts. He finall made contact and agreed to pay back and more. He has since declined all calls and is not returning texts. I just want to recover the money i paid due to no work even started and difficult even impossible contact history.

  • Initial Complaint

    Date:08/24/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Met and agreed on price. Completed 5% of work but required 75% of cost upfront for materials. Never came back and did not answer when called or messaged on Facebook messenger

  • Initial Complaint

    Date:06/05/2023

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    On May 15th I entered into a contract with the company for the construction of a vinyl fence at my personal property. I paid a deposit of $3000. The deposit was to lock in an installation date of May 31st. No further contact was made. I attempted to verify the installation date with no successful communication. The date of installation came and went. On the following day I attempted to reach out to find out what happened, and if we can reschedule. NO response was given. By end of day I had reached out with home phone, cell phone, business phone, messenger, chat, every form of communication I could think of. I looked them up on the BBB and found they had complaints for the same thing. I Googled the owner to try and find out how I could otherwise reach him. Google identified a mug shot for the area the owner lives. The payment was made through Venmo so I finally requested a refund through Venmo. After 2 days of trying to reach the owner, I only received a response when Venmo sent a request funds. The owner had listed the transaction as friend to friend not business. The owner made no attempt to reschedule or offer excuse for failure to fulfill the contract. The following day he said his installer didn't start because blue stakes didn't mark the area. I showed pictures of the marking because I had called blue stakes myself. I confirmed he never called blue stakes. But I had so that wasn't an excuse. Eventually he said he would refund me my deposit but after the weekend he still had not. He said he didn't have the funds. A legitimate business that claims to do more than a project a day could not come up with refund money for a deposit on one order and continues to claim he will eventually return the deposit when he gets the money. I am asking the BBB to help me get a refund so I can hire a legitimate business. I am filing a police report because the owner refuses to refund me in a timely fashion.

  • Initial Complaint

    Date:05/17/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We hired this company to install our fence in our backyard with one 4' gate and two 5' gates creating a double gate. Brandon offered us a $200 discount if we signed up with him (which was given) and then we received an additional "discount" (not charging a card fee) for paying in full. He was scheduled to start our fence on 5/1/23 and complete it by 5/5/23. The start date came and I attempted to reach Brandon numerous times to see what time they would be coming to start the install of our fence and he never responded. On 5/2, after more calls, I still didn't receive a response until later in the day arranging a call with me for later in the evening which never happened. I finally spoke with Brandon 5/3, he offered an additional $200 discount that he would refund to me and agreed to start my fence on 5/9 and set to finish on 5/12. He came on 5/9 but later than anticipated for "pulling the wrong color" on the posts. He dug the holes on 5/9 and started placing the posts but did not pour the concrete until 5/10. No one showed up again until 5/12 when he started placing the panels. However the concrete was still not set in order to install the gates and stated that he would be back on 5/15 to finish the gates and the last panel. It is now 5/17 and Brandon is ignoring all calls and texts and facebook messages. I have yet to receive the additional $200 discount refund due to the first inconvenience and my fence is still not complete with a pile of dirt laying on a cardboard box on my grass in my backyard. I want my fence completed and the $200 refund for being inconvenienced.

  • Initial Complaint

    Date:08/25/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Fence with gates is what was agreed. They say they'll come and then don't show up. It's been about 6 months of text messages and phone calls being ignored, with a reply maybe about once a month with an excuse, saying there's either a "shortage of material", or an unexpected "tragedy in the business." I still need my post caps and 3 gates installed. I've already paid close to $9,000 and my fence is still not complete. Very poor communication, the very few times I've had repsonses, have been with the owner that says he's going to come and finish, but then doesn't show up. Owner said my fence would be completed in 2 weeks, that was about 6 months go.

Wasatch Vinyl Fence Co, LLC is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.