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Business Profile

Ecommerce

Kayla Sales Commerce, LLC

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:01/19/2023

    Type:Product Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Nov 3, 2022--I was charged $125.00 for an order. Two weeks later on receipt of the gummies, I immediately returned them unopened to the address listed on the receipt. OFX Returns ************************************************************** As the company as never credited my account, I called the number listed on my credit card statement----the response was this is not a valid number. I then called OFX and they said that their business was not associated with Elderberry Gummiies. The product was NOT returned to **** found a reference to the company name associated with KAYLA SALES COMMERCE LLC (****) but there is no phone or website Information.The company's file number is 12888604-0160/registered agent is KAYLA ***************How do I proceed?***************************** *****************************

    Customer Answer

    Date: 01/19/2023

    Thank you for your response. As I explained in my complaint letter, there is no working phone number or website! 

    Business Response

    Date: 02/02/2023

    The customer associated with this complaint filed a chargeback request prior to contacting the BBB and has been refunded in full.

    image.png

    --
    *********************
    CS Director, Action Brands
    ************

    Customer Answer

    Date: 02/02/2023

     
    Complaint: 18840044

    I am rejecting this response because as of 7:10 pm on Thursday, February 2, no credit for $125.00 has been received by my credit card company.

    Sincerely,

    *****************************

    Business Response

    Date: 02/03/2023

    If the customer can cancel the chargeback through her financial institution, we can then issue a full refund. We will attempt to call the customer to walk her through that process today, Friday, February 3, 2023.

    Customer Answer

    Date: 02/03/2023

     
    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

    Sincerely,

    *****************************

Kayla Sales Commerce, LLC is NOT a BBB Accredited Business.

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