We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Assisted Living Facilities

Rocky Mountain Care

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Assisted Living Facilities.

Complaints

This profile includes complaints for Rocky Mountain Care's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Rocky Mountain Care has 13 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 3 total complaints in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/25/2024

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Poor service, technical issues and the therapist was over 10 minutes late to the 1st session.
      Decided to try again with the same therapist for the 2nd session. She didn't acknowledge or take accountability for being late, and there were issues with the audio (we couldn't hear each other). Decided to try a 3rd time. We completed the session, however I was unsatisfied with the experience and didn't want to continue further. Requested to cancel with a partial refund ($216 due to completing one full session). BetterHealth didn't acknowledge my cancellation request. The next subscription amount was drafted on 4/27 for $288 and I immediately went online to figure out how to cancel. I completed another full session on 5/7, however my experience with Bette Help was unsatisfactory from the beginning. The therapist, technical issues and lack of acknowledgment and resolution for my concerns. I completed 2 full sessions and happy to pay for those sessions at $72 each = $144, therefore requesting a refund of $432. I had access through 5/19, however lost confidence and trust in Better Help, therefore didn't want to continue.

    • Initial Complaint

      Date:01/16/2023

      Type:Product Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      My mother passed away on 9/20/22. She is owed approximately $2300. I have tried repeatedly for 4 months to get the overpayment refunded and they have repeatedly ignored my requests. I read on the **** general attorneys page that they have 15 days after death (45 ***) to refund any overpayment or they could be fined 3x the amount of the overpayment.At this point. I would like the overpayment refunded and I would like them to be fined. Please advise. The care my mother received was sub standard and led to her demise. Terrible terrible care.

      Business Response

      Date: 01/17/2023

      *****,

       

      Thanks for letting us know about your concerns. We have looked into your complaints. My review shows that the overpayment has been refunded. Additionally, we are always looking to improve in the care that we provide. 

       

      Thanks.

      Customer Answer

      Date: 01/19/2023

       
      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.

      Sincerely,

      *****************************

    • Initial Complaint

      Date:10/24/2022

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello, my mom ***** *****, 97 years old, was a resident of Rocky Mountain Care from 2/21- 4/22, she was discharged on 4/1/22 to her home. 3 months after she was discharged we received a bill from RMC for $93, myself and my sister have called the business office numerous times and left messages for Jamie, who is the office manager, as well as Mitchell the director, to discuss this bill as well as the $200 on her books that they still have and also to settle this account and get a letter stating that she is paid in full. We haven't received any return calls from either Jamie or Mitchel to settle this and yet we keep getting this bill that has no explanation attached to it, which is pretty typical of RMC business practices that we have experienced! I have also reached out to Jaime in writing and with no reply, this is ridiculous at this point! I am *****'s son as well as her DPA and in charge of her healthcare needs, some help with this would be appreciated. I've never been ignored by a business office regarding the discussion of a bill until now, please help, thanks...

      Business Response

      Date: 11/01/2022

      Thank you so much for bringing this problem to our attention. In my investigation of this concern, I found there was a communication complication; however, the complication has been resolved and the facility and the family are working toward a solution.

      Business Response

      Date: 11/03/2022

      Thank you for letting us know. We just received an updated address a few days ago, so it may take some time for the check and invoice to make it in the mail.

      Customer Answer

      Date: 11/05/2022



      Complaint: ********



      I am rejecting this response because: I still haven't received the refund of $200 or a detailed invoice explaining the $93 charge! 



      Sincerely,



      ****** *****

    Rocky Mountain Care is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.