Complaints

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:09/21/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Not what i ordered and it wasn't in good shape.floor is messed up and walls are bowed out

  

  Business Response

  Date: 09/21/2023

  Hello and thank you very much for your message.

  
  We are happy to look into this order and provide a proper answer.

   

  Can you please attach your receipt, invoice or quote to this message?
  
  You can also just share with us your transaction number or quote number or invoice number and we can look it up and provide feedback.

   

  Thank you very much!

• Initial Complaint

  Date:08/04/2023

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The container was delivered with bent bushings and it is difficult to open/close the doors to the container. we did inspect the container on delivery but did not realize the doors were difficult to close until after the driver left.

  

  Business Response

  Date: 08/07/2023

  To whom it may concern:
  
  Would you please help us with the email address associated with your order or your invoice number? Or a copy of the credit card transaction? Or a copy of your receipt or invoice?
  
  We'd like to find your order, investigate and then provide an accurate answer. Thank you very much!

  Customer Answer

  Date: 08/08/2023

   
  
  Better Business Bureau:
  
  
  
  I have reviewed the response made by the business in reference to complaint ID ********, and am  responding by attaching a copy of the invoice. The invoice clearly states "LIFETIME SUPPORT". However, when I call them and explained the doors are very difficult to open and close because the bearing brackets are bent, I was told it was my fault for accepting the container in the condition it was delivered in and not noting the problem upon delivery. The problem was not discovered until after the driver left. All I am asking for is a replacement of two of the short bearing brackets with bushings. Sending the replacement part would support their "LIFETIME WARRANTY" clause.

  
  
  
  
  Sincerely,
  
  ***** *******
  
  

  

  Business Response

  Date: 08/08/2023

  To whom it may concern,

   

  We truly appreciate your cooperation in providing a copy of the invoice.

   

  We have identified your order and we have identified email threads between our Leaks Lifetime Warranty agent.

   

  We noticed that on August 3rd we have emailed you requesting videos or photos.

   

  As of today, August 8th, 2023 we have not received a reply to our email requesting photos or videos to identify the issue.

   

  Please reply to the email we sent you on August 3rd or to the one we sent you on August 4th. 

   

  We have also attached to this complaint a copy of email communication we've had with you as well as a copy of the terms and conditions.

  We have also attached 1 screenshot of the Lifetime Warranty for leaks.

   

  We appreciate your business, your cooperation and your dedication in making sure that every single transaction is taken care of and promises are kept sacred.

   

  Once we have a reply to our email, we are more than happy to continue the investigation and keep any promises that we have made.

  Customer Answer

  Date: 08/08/2023

   
  
  Better Business Bureau:
  
  
  I did not receive the email on August 3rd. Attached are pictures and videos.
  
  
  
  Sincerely,
  
  ***** *******
  

• Initial Complaint

  Date:05/13/2023

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  May 12, 2023 I contacted USA Container for purchase of container and delivery. I asked to visit their location to inspect container for purchase. Request denied account of safety reasons. I was told their policy was to receive payment to process and schedule delivery of a container of their choosing. I asked that I pickup container inspect it for quality and make cash transaction upon pickup. I was told that was not their policy and that payment was to be made before pickup and would take 2 to 3 days for processing payment and paperwork. I report this to warn others that what they pay for may not be what they get if they receive it at all. It’s obvious there have been some issues with the quality of there containers and that correcting the issue to resolve has been less then acceptable. Needless to say I will not be buying from them and good luck to whoever dose.

  

  Business Response

  Date: 05/17/2023

  We won't argue with you on the pick out process.

  We truly wish the process would be different and customers can simply walk around the port like at the grocery store and pick out their container. It would really make things so much easier for the customer to know what container to choose. 

• Initial Complaint

  Date:11/29/2022

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We purchased six 20' standard used containers on October 14, 2022 for a total of $17,248.26 that was charged to our **************** on October 16, 2022. On November 8, 2022, two of the six containers were delivered after hours in the dark. Upon visual inspection during daylight hours on November 9, 2022, one of the containers has severe roof damage. Photos were taken and emailed to USA Containers to request a replacement be delivered with our upcoming November 11th delivery of the remaining 4 used containers. They offered a discounted price for the damaged container. We explained that we would like a replacement since the caved in roof would make it difficult to utilize the full container as we intended to. Per USA Containers website they do sell more damaged containers called "Ugly Ducklings". On November 10, 2022, we were notified that a replacement container could not be delivered with our already scheduled delivery and that they were working on a replacement and would be in touch. On November 11, 2022, at 8:13 AM, we were notified via email that they were cancelling the order and not delivering the remaining 4 containers that were to be delivered that day and would be picking up the two. And would refund the **** once they have been picked up. They referenced their USED clause which we disputed with them. We have disputed the charge with ****************. They notified us yesterday that the soonest they can pick up the containers is December 6, 2022. I have gotten several quotes from different LTL brokers who state there are plenty of drivers available. I have tried calling to speak with a supervisor or manager and can not get anyone to answer their 800 number.

  

  Business Response

  Date: 12/09/2022

  1 of the containers that we delivered had a large dent in the ceiling. We picked up the container and accepted the dispute that customer created. 

  It is true - we messed up here. We accept responsibility. We are sorry. 

  Full refund was processed 

  Customer Answer

  Date: 12/09/2022

   
  Complaint: 18476630
  
  I am rejecting this response because:

  The credit we received was due to the dispute we filed with the credit card company. It was not due to USA containers issuing a full refund.
  
  Sincerely,
  
  *********************************

• Initial Complaint

  Date:08/29/2022

  Type:Delivery Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I ordered 2 containers totaling $5300. When the delivery came.. the driver refused to drop the containers. The company claimed that if a customer cancells an order... they aquire theese fees... I never cancelled. The driver refused to drop. They refunded me $2600 and stated the money they kept were fees. Their scammers! They refuse to send me an invoice containing the fees. I've reached out over 10 times and I still get no invoice and no response! Scammers!!!!!!!!

  

  Business Response

  Date: 08/30/2022

  Super happy to look into it and provide an accurate answer. Can you please send us either your order# or the phone number associated with our order so we can find your order and then provide an answer to this claim? Thank you