We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Drug Addiction Treatment

SaVida Health, PC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Drug Addiction Treatment.

Complaints

This profile includes complaints for SaVida Health, PC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

SaVida Health, PC has 20 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 2 total complaints in the last 3 years.
    • 1 complaint closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:04/16/2025

      Type:Billing Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I been dealing with this recovery center for over 3 years I had good insurance everything was free for me until I was working and they decided to cut me off so I decided to get my job insurance to keep getting my treatment I asked the ***** man that worked there ***** do they accept my new insurance he told me yes and that my co pay was 15$ at no time did they tell me I was out of network but they did tell me I couldn’t see a counselor because none of them accepted my insurance so I started getting high bills and I would pay it down but then I will get another bill and it’s high again very confusing and then one day I called about why is my bill so high they said they was gonna look into it and then I get a call back saying well the next time you come you have to pay 150$ co pay so I said am not doing that and I left and went somewhere else and at the new place they explained to me everything that they shouldn’t have been doing like my treatment plan every 3 months and I had to see a conselor because that’s why am being charged 250$ they didn’t tell me anything I have tried calling they will not return my call and then am told they are not gonna fix my bill after something they did too me I made it known many times about why my bill was so high and I kept asking did they accept my insurance so am sorry that’s there fault and then am finding out that alot of people are leaving there doctors office am very disappointed am upset and right know my insurance is messed up because of them me and h boss have the same insurance and at this new place her co pay is 15$ and mines is 120$ so I know it has something to do with Savida Health Care this is suppose to be a recovery center and help people like me and my treatment but they don’t care about nothing but money and everyone accept for like 3 people are rude

      Business Response

      Date: 06/05/2025

      I have reviewed Ms. ******* account and have found that this balance of $254.75 is a result of her insurance applying this amount to her responsibility.  It is true that Ms. ******* insurance is out of network with our providers, however, we billed her insurance as a courtesy to see if she had benefits.  The insurance does pay a portion, but technically, they also apply a discount that we are NOT obligated to accept because we do not have a contract with them (the insurance), however, in the case of Ms. *****, we accepted the discounted amount and only billed her the difference, therefore applying an even deeper discount than should have been given, but SaVida honored it.  I have no record of Ms. ***** ever calling the billing office and when we have attempted to reach her, it states her phone is not accpeting calls. Unfortunately, while I understand Ms. *****' s frustration, we have given her every advantage and discount within our power to give.  She does owe this bill legitmately.  

      Customer Answer

      Date: 06/08/2025

      I wanted to say this real quick and I will accept the response first off I did call billing and i did speak to someone they said they cannot change the bill am at another place called ****** and you know why I don’t have a high bill because my insurance would only pay if am getting counseling and having some type of sober plan every couple of weeks savida health did none of that and that’s why I got charged I definitely asked ***** who works at the front desk about me seeing a counselor and everything and you all said I didn’t have to see a counselor it’s basically a lot that wasn’t done on YOUR part so don’t gas light me I will take this matter to court because I know for a fact it was your responsibility to have me a counselor and even if I was out of network you all should have told me that i was paying off these high bills every month paying them down to get another one and I complained to the staff and that’s when they finally told me I will have to pay a 150$ copay when actually my co pay should have been 15$ what I pay know you all messed up the insurance I had so bad it was left with my new doctors office to fix it am willing to take this amount to court because I didn’t do anything if you all did what yall suppose to do has a doctors office I wouldn’t even have a bill don’t play or gas light me a discount please keep It I will keep complaining or see you in court am not paying that sorry 
      I have reviewed the response offer made by the business in reference to complaint ID ********, and have determined that this proposed action would not resolve my complaint.  For your reference, details of the offer I reviewed appear below.


      Regards,

      **** *****

    • Initial Complaint

      Date:10/18/2023

      Type:Billing Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      ---I first visited SaVida Health in ********* *** in July 2023. At the front desk, I was informed that each visit would cost no more than $150, which I paid during each appointment. However, after my final visit on July 26, I encountered an issue where SaVida's system began repeatedly charging my card without authorization.

      ---In mid-September, I contacted the ******** office, and they offered an apology. The administrator assured me they would resolve the billing problem and refund the overcharged amount within a week, but that promise went unfulfilled. Instead, their system continued to charge me without my consent. It's crucial to note that I never granted SaVida permission to charge my card in this manner.

      ---In response to these unauthorized charges, I had no choice but to file fraudulent charges against SaVida with my credit card company and subsequently change my card number. Regrettably, SaVida persisted in charging me despite the card number change. I was forced to file a second, third, fourth, fifth, and even a sixth dispute. Yet the charges keep coming, so I'm about to file my seventh dispute. This situation has pushed me to my limits, as I am facing what appears to be a combination of fraud and harassment from a medical provider.

      ---My primary objective is to put an end to these charges, as I do not owe the money being billed. Most importantly, I want to emphasize that I never provided consent to SaVida to charge my credit card beyond the standard in-office visit charges, which I would authorize with my signature. These additional charges were made without my consent or signature.

    SaVida Health, PC is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.