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Business Profile

Auto Body Repair and Painting

Yates Automotive
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Yates Automotive's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

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    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:08/30/2022

      Type:Service or Repair Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I brought my 34 year old collector car in for it's last VA safety inspection before getting antique plates. They dented the gas tank when then put the car up on the lift. The dent is right at the drain fitting, rendering it inoperable. I sent a picture of the damage and they did not respond. I want a new gas tank installed. This is a valuable collector car.

      Business Response

      Date: 09/16/2022

      Good Evening, 

      We wanted to provide an update that we have been in communication with the customer multiple times and will be repairing and fixing the issues stated in the original complaint.  

      I have attached email communication from our Service Manager and our General Manager detailing the communication they had with ** ****** this week as well as our action plan. 

      We are currently waiting on ** ****** to return from out of town travels so that he can drop the vehicle back off to us and we can take care of.  

      Thank You!

      Yates Automotive

      Customer Answer

      Date: 09/22/2022

      Better Business Bureau:

      I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution will be satisfactory to me, depending on their follow-up. 

      I have to get the car back in to them. Been away for 2 weeks. Plan to do that today. I'd like to keep this open until they take action.  

      Regards,

      ***************

    Yates Automotive is BBB Accredited.

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