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Business Profile

Bakery

La Taza Bakery

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Bakery.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:08/27/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This morning 6/30/24, I called in an order to this restaurant and specifically requested for my meal not to include cheese, as I am allergic to cheese. I mentioned it two times to the person on the phone. Upon receiving my order, I took a bite and immediately noticed they had not taken into consideration my request. This is not the first time this happens. I called the restaurant and kindly requested for them to refund to refund me as I was unable to eat the meal. They asked me to return to the restaurant which I was unable to do. I let them know the first time this happened I didnt mention it and just accepted it. I could have easily been triggered but thankfully I was ok. I asked to speak to the manager to inform her of the recurring issue, they informed me the manager is not in until 3 PM. When I returned the call to speak to the manager, they picked up my call and when I asked for the manager she said one second and proceeded to then hang up on me and then disconnect the phone. I called from different phones and the calls did not go through so that is how I know they disconnected the phones. No one cared to acknowledge the fact that this could have seriously sent me to the ** nor did anyone address my problem. I called the ********** location in hopes that the manager there would be able to guide me to resolve my problem but they were just as unhelpful and rude. This is a HEALTH concern and should not be taken lightly. The person on the person was not just unhelpful but also rude for no reason. All I wanted was for someone to acknowledge the fact that this is a recurring problem. Based on their ****** reviews, this is nothing out of the normal. This business does not care about their customers health and safety nor their concerns. Which is why I took the time to write this on behalf of myself and the others. Not to mention, I had not seen the previous review and noticed there is also a major ***/ OSHA violations happening here.

La Taza Bakery is NOT a BBB Accredited Business.

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