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Business Profile

Fitness Center

Results Fitness

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Fitness Center.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/31/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I previously filed a complaint with Results Fitness that was resolved regarding a non-payment for a gym membership I tried to cancel during covid19. The resolution was a removal of the charges. I do not have the claim number for reference as it has been about 2 years since the resolution. on Feb 23, 2023 I recieved a notification on my credit report of a collection/chargeoff for ****** and ********** for a derogatory account status for Results Gym in Alexandria for $217.00. This matter has been resolved, there is no non-payment issue, and I would like for Results Gym in Alexandria to remove this from my credit report.

    Business Response

    Date: 04/13/2023

    I do see that she cancelled and did later pay a cancel fee. We will contact our collection agency and have her removed asap. I do apologize for the inconvenience.

    Sincerely,

    ***********************

  • Initial Complaint

    Date:09/30/2022

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    In May of 2020, I called Results Gym to inform them I would be ceasing my gym membership due to the pandemic and my health concerns. I was told I could not cancel over the phone and would have to come in and “meet” a representative. I informed them I would not do that , plus it was a month to month contract. I called again on 2 more occasions and they would not email me the paperwork to cancel. In Summer 2021 I got a credit card and informed the creditor that the gym membership was not to be paid and they have stood up for me throughout. However, now Results Gym sent me to a collections agency continuing to seek regular payments even though I have repeatedly asked to be released from membership.

    Business Response

    Date: 10/03/2022

    We do cancels everyday via email or mail and do not require that a member come in and talk to someone to cancel(that has never been our policy). We will have ************** removed from collections but we have no record of any attempt from ************** to cancel.

     

    Sincerely,

    Bob S*********

    Customer Answer

    Date: 10/04/2022

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    *******************

Results Fitness is NOT a BBB Accredited Business.

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