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Business Profile

Instrument Lessons

Busso Music School Inc

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Instrument Lessons.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:10/12/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I purchased a pair of accordion bellows straps on June 22 for a price of $24.30 under the proviso that if they did not fit, I should return them and get my money back. They did not fit, and I returned them immediately in perfect condition. Since then, after repeated unanswered phone messages, I finally called the cell phone number of the person, Frank B****, who made the deal with me. During that call, he acknowledged receipt of the straps and said that he would immediately reimburse me their cost minus postage (I would receive a little over $18.00) or he would send me another pair that would fit. I have received neither at this point Sept 18. Again, I have left messages on the company phone and have not received a reply. I want my money back. Sorry to take this measure of contacting Better Business, but I am really frustrated.

  • Initial Complaint

    Date:09/28/2022

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Called in April about having an accordion repaired. Made an appointment to drop off the accordion and met with someone who evaluated the instrument and gave me a few week time frame for repair. Said that Id be called with an estimate prior to doing any work. I heard nothing until June, when I called back and was told that they were behind due to COVID, but that my instrument would be done in a week or two. Have not been able to get a response since. Have called and emailed multiple times since mid-August.

Busso Music School Inc is NOT a BBB Accredited Business.

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