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Business Profile

Limo Service

MK Black Car Services

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:05/25/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for car service from my house in *******, ** to ************** on March 21, 2024 for my family of five. We were headed for an international trip and it was important to secure a car/SUV that could handle our family of 5 plus our luggage. We had used MK Black *********** through Uber a month before and had no issues. Upon my request an invoice was sent I am paid using my credit card. An hour later the owner called and said there were issues with the credit card (not sure what they were because there was already a pending charge against my credit card) and requested I pay via venmo or apple pay. Should have been a red flag, but I went ahead and paid $150 via apple pay. On March 21 I was had requested the car arrive at 3:45. I get a call a few minutes before that telling me they would be 30 minutes late (due to a sniper in the DC area -- could not find this at all on the news). At that point I canceled and requested a refund as I couldn't afford to be late for the international trip. I was told I would be refunded within a week. Here we are two months later, multiple phone calls and texts with a variety of excuses (e.g., i have an international bank, i refunded the wrong person and am waiting to get that money back, i don't have time right now, etc..) of why the refund hasn't happened. Always with I will pay it next week.The owner will insist I canceled and shouldn't be refunded. It was clear when I requested to cancel that he said he would refund and he didn't provide the service which I paid for. All I ask is that my $150 be refunded. I don't think he ever planned on doing so.

MK Black Car Services is NOT a BBB Accredited Business.

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