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Business Profile

Medical Records

Verisma Systems Inc.

Headquarters

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Medical Records.

Complaints

This profile includes complaints for Verisma Systems Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see

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Verisma Systems Inc. has 3 locations, listed below.

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    Customer Complaints Summary

    • 29 total complaints in the last 3 years.
    • 8 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    Complaint status

    Complaint type

    • Initial Complaint

      Date:10/12/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Hello Verisma, I will begin with a little comedy. Your email should be changed to [email protected]! I have been on hold with you for over an hour & 1/2, why don't you give some unemployed people a job? So all kidding aside your organization sucks! 6 months and two tries to get medical notes sent to my daughters new Dr. Y** and ***** ***** just do not even fulfill the request, you just ignore it. That is why you suck! I demand to speak to someone at NoSolutions via email regarding this matter. Please provide me a direct contacts name, email and direct phone number? I ask for the 3rd time that all notes regarding my daughter from Dr. ***** ******* (especially those regarding his specific diagnosis of *** ********** *********** Disorder be directed to the person listed below: ***** ********, MS, LMHC Psychotherapist ***** **** Counseling Services *** ******** ******** *** Commack, NY ***** Phone: (**** ******** Email: *****@*******************.com ***** ***** is useless and refuses to help me track down where the break down is regarding this 6 month old request. Your company *********** is useless because you keep people in the phone que for over one hour. You also refuse to process two request that have been sent to you by ***** *****. You are even more useless and pathetic that you do not even follow up when you receive two requests - do not process them and do not even bother to call me or send me a letter of explanation as to why. These are serious legal waters you are stepping in. My daughter is severely depressed and suicidal. Her new Dr. is trying to treat her but is missing 2 years worth of valuable notes from her previous practitioner for over 6 months now due to your company's negligence!!!!! Hope you go bankrupt soon, Not your friend, **** ******* (father of ****** *******) On Mon, Sep 26, 2022 at 4:27 PM **** ******* wrote: Hello *****, Please see my HIPPA request from April 18th that my d

      Business Response

      Date: 11/14/2022

      I apologize for the delayed response. This appears to have been resolved -the records were overnighted on 10/17. 

    • Initial Complaint

      Date:10/11/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I've contacted Verisma repeatedly via email to obtain the correct billing invoice for a bill that was paid so that I can submit it to my Health Savings Account. It has been about over three months with no reply from them via email and their phone number has me on hold for about an hour now.

      Business Response

      Date: 11/14/2022

      Apologies for the delayed response. This weas resolved and the system shows that records were downloaded by the patient. 

    • Initial Complaint

      Date:09/08/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am a life insurance agent/financial advisor. I have been having issues getting Verisma to send medical records for multiple clients for the past 5 months now. The thing that put me over the edge is trying to obtain MY OWN medical records. I have called 12 times over the past few weeks and each time I go through to automated options and end up sitting on hold for well over an hour. This is taking time away from business and calling clients I have. I need to get MY OWN medical records in order to have a long-term care policy approved and now I am getting a 30 day notice from the company that if the medical records are not received in said time, the application we'll be rejected and I will have to start all over again with price changes due to age change.

      Business Response

      Date: 09/29/2022

      I am investigating the concern about getting to our CS department and I have reached out to the patient to see how I can help resolve. 

    • Initial Complaint

      Date:08/24/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I am applying for a life insurance policy and the life insurance company has been requesting my medical records for months. My doctor's office said they referred the request to Verisma and gave me Verisma's phone number to check status (************). For the past several days I have called this number and waited on hold for over 30 minutes each time, and have never been connected with anyone. I put a contact request into Verisma's website and have not heard from them, more than 24 hours after my request. I am on the verge of having my insurance application denied due to this situation. I am very frustrated that despite spending a lot of time and trying everything I could think of, I have been unable to contact Verisma. To put it bluntly: Verisma's lack of any form of customer service whatsoever is unacceptable.

      Business Response

      Date: 09/02/2022

      I am reaching out for more information and to help resolve this issue.

      Business Response

      Date: 06/06/2023

      On 9/2/2022 I was able to confirm that the medical records have been received and we have put measures in place to prevent this from happening in the future. We are sorry for any inconvenience this has caused. 

    • Initial Complaint

      Date:08/09/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I recently moved from NYC to CT and have been trying to obtain my 4 children's medical records through Verisma. I completed the requests online and received confirmation, however never received a follow up email with invoice numbers. My initial request was submitted 4/26/22. I tried to contact Verisma on 5/2/22 and was on hold for 2+ hours and no one picked up the phone. I have submitted a customer support request via and received no response. I submitted a new request yesterday and I received the confirmations but again no invoice numbers. School is about to start, and I cannot make an appointment for my children to be seen because the medical records have not been released. This is horrendous customer service for something that is so important.

      Business Response

      Date: 08/16/2022

      I have forwarded the requests to the facility to be completed and we will reach out to the parent. This will be resolvedASAP

    • Initial Complaint

      Date:07/22/2022

      Type:Customer Service Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I have been trying to get an itemized receipt for a CT scan. I need this information to get a benefits card unlocked because the provider needs the itemized receipt for proof of the service provided with the date, service provided, and for the amount I paid. Verisma will not return calls, will not answer emails. I have called my self for over a week and no one will even answer the phone. I've been waiting on an average of 45 minutes on hold with NO answer. I need this receipt so my benefits card can be unsuspended. I need additional medical card and cannot get it because I cannot get this receipt. The service was done at ***** ****** Hospital *** ******* ****** San Francisco, CA ***** (******* ****** *****). My DOB is ********. Date of service 4/22/22.

      Business Response

      Date: 08/12/2022

      I see where records were delivered back in July. I resent and reached out to see how I can assist. 

    Verisma Systems Inc. is NOT a BBB Accredited Business.

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