Complaints

This profile includes complaints for A2B Moving and Delivery's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  A2B Moving and Delivery

  6021 Farrington Ave Alexandria, VA 22304-4825

• 

  A2B Moving and Delivery

  6306 Gravel Ave Ste A Franconia, VA 22310-3218

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:11/07/2023

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I had a contract with A2B Moving Company to move us from Haymarket, Virginia to Henderson, NV. The contract was for them to pack our belongings in Haymarket and deliver and unload to Henderson NV. The moving company arrived on 8/28/2023 to load our items and delivered them on 9/23/2023 to Henderson NV. Upon arriving, there were several items of high value that were damaged. **** ******, Owner, has refused to acknowledge the fact that our items were damaged even after providing his company with pictures as the damaged items came off the truck. I have tried several times to contact *** ****** to get to a resolution however his attorney sent me a cease and desist letter. *** ****** has be negligent in taking any responsibility for his company's failed transport. In fact, *** ****** instructed his team to contact me several days before our belongings arrived in NV, to ask for more money from me because they underestimated the weight. I explained to them that i had a binding contract for $14,000.00 and I will not be paying any more due to their inability to do their job correctly. I have multiple pictures that I can provide of all the broken items which include, broken refrigerator, broken marble table, broken grill, grill ashes dumped all over King size mattress(had to discard of it), broken adjustable bed base, just to name a few. Total cost for these items are $11,200.00. I sent *** ****** an email stating that i would settle with him for $8000.00 but he will not respond. Please help us recover our loses.

  Business Response

  Date: 11/10/2023

  ****************** statement has many inaccuracies. That being said, I will briefly address the relevant issues point by point:

  1) ************** did indeed contract with our company to move his belongings from from VA to NV. he DID NOT receive a binding estimate. Nowhere on his estimate or Bill of Lading (BOL) is this move described as "Binding'. Per federal law he may be billed up to 110% of his estimate. By signing the BOL he agreed to specific terms and conditions  on the BOL regarding the process including liability limits and coverages as well as procedures in the event of a claim. 

  2) Per Federal law under the ****** Amendment, claims must be submitted in writing and the mover has 30 days to acknowledge the claim. ************* Submitted his claim form on September 25th 2023,  and its receipt was acknowledged via email on September 28th 2023 by our claims manager *********************. The federal statute also states that the mover has 120 days to provide the customer with a decision about the claim once received. We are well within that time limit.

  3) The ownership does not respond to and does not handle claims. This is easily done through our website and all claims including this one are handled by our Claims Manager. 

  3) ************* signed the Bill of Lading and made no notations of damaged items at the time of delivery.

  4) ************* signed all the inventory sheets at the time of delivery as received with no damages noted. 

  5) Per the signed Bill of Lading, ************** had the opportunity to, but declined to select and pay an additional fee for Full Replacement coverage for his shipment and instead chose the released valuation coverage of $.60 per pound. His claim will be processed at this rate.  

  Summary:

  ***************** claim has been received and acknowledged, and will be processed according to the level or protection he selected at $.60 per pound and in the timeframe outlined by the USDOT. Please attached Signed BOL and terms and conditions claims section. 

  Customer Answer

  Date: 11/14/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  A2B moving did not get done unloading all of our belongings until 2:30am on 9/24. When ******, A2B Movings employee/contractor, presented the documents to sign off, he stated that in no way did my signing those documents say that I was signing off that everything was ok with our items. A2Bs lack of attention to this matter is disturbing. We have contacted the local news outlets and have been in discussion with them about what has occurred. Additionally, the company never provided me with options to have more insurance on our belonging. They simply wanted to match or beat a price that I received from another moving company. A2B, prior to our items being delivered, consistently harassed me about paying more than what I agreed to with them. This is also a very disturbing factor in which the media has also been notified about. 
  
  Regards,
  
  *************************
  

• Initial Complaint

  Date:05/10/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On Dec 22, 2022 A2B moving and storage moved a piano for my renter. In the process they damaged the siding on my house. Since then the renter began reaching out to them in an attempt to get my house fixed. He gave them my info since I am the home owner. The first time thr company actually talked to me directly was not until April 12, 2023 despite me trying to reach out to them. It is now May 10 and I still have no resolution and my siding is still broken. The person from the claims department has been incredibly rude to me throughout this process and seems to have no interest in actually helping me get a solution. Lastly, their website says they are BBB accredited but the BBB website clearly states they are Not accredited.

  Business Response

  Date: 06/03/2023

  This claim is currently in process and being handled by our claims department manager ***************************. Once a full review of this claim has been completed, we will provide a response with details. 

  Business Response

  Date: 06/08/2023

  ************************* is not our customer. Our company did not have a contract with, nor conduct any business transaction with the complainant *************************. The contract and move referred to in the complaint was with a gentleman named *****************************. Per the contract with ********************, our liability for any damages occurring during the moving process is limited to $.60 per pound based on the item being moved. ******************* has not filed a claim for damages with our claims department. If he wishes to do so, he can go directly to our website www.a2bmovingandstorage.com under the "resources" and file the claim. Or he can email us directly at [email protected] and we would be happy to assist him. 

  Customer Answer

  Date: 06/08/2023

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: ********
  
  I am rejecting this response because:
  I have been in correspondence with the claims department because ****** is a renter and has moved out. He filed a complaint and then passed it on to me since it is my house. Also according to vdot, there is a difference between property damage and cargo damage. Cargo damage is covered 60 cents per pound for material, but property damage is covered by the Movers policy for damage caused by the Movers actions. Therefore the damage to my house (property) is covered according to the Virginia department of transportation. 

  The claims department was in contact with me and then stopped giving me any kind of info or updates so I know that a complaint has been filed. 

  Regards,
  
  ***************************

  Business Response

  Date: 06/16/2023

  According to our claims manager, even though we have no formal contract with her, the complainant was offer a settlement of $200.00. In order to resolve the matter amicably, we would increase that offer to $300.00 conditional upon receiving a signed release from the complainant.

   

   

• Initial Complaint

  Date:02/18/2023

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On February 18th, **. ***** at A2B Moving and Storage whom seemingly feels very comfortable in his position of business of authority at A2B Moving and Storage where I experienced everything must be processed by him, nothing is delegated to the other A2B Moving and Storage staffers. Nonetheless, I got the bombshell dropped on me when I shared I would not be using A2B Moving and Storage to moving out my personal belongings. **. ****** then firmly stated unbeknownst to me, not once had he mentioned it days prior when we spoke that he charges a "hidden" labor fee to get the cubes down for my move-out that's coming up on Saturday, February 25th. I learned this on Feb. 18th, in the phone call **. ***** states, "the fee is included if we do the move for you but since you have your own movers there's a fee to get the cubes down and opened up to move-out your..." I find business scrutiny that at least this needs to be communicated to consumers well in advanced when I spoke with **. ***** three days ago and requested a written e-mail itemize cost which I never received. Here, **. ****** springs "hidden fees" of $50 which needs to be pronounced and communicated to the consumer well in advance. This is not good business practices.

  Business Response

  Date: 02/27/2023

  Tell us why here...

  ***************** is actually not a direct customer of A2B Moving and Storage. We were contracted by the City of ********** Department of Community and Human Services to pick up his belongings and bring them to storage. He was being evicted from his residence and applied for assistance through a government program paid for with grant funding. All billing and correspondence are done through Case Workers at the Department of Community and Human Services for the City of **********. All moving and storage costs up to this point have been billed to the City of **********. *** ******* contacted our facility directly to make arrangements to pick up his items and spoke with our Move Coordinator ***** ****. It was clearly explained to him on multiple occasions that the City of ********** would pay for any bills agreed to within our contract with them, and that he would be responsible for any charges outside of that agreement. Since he was wanting to pick up the items himself versus having them delivered per the contract, he was informed that he may be responsible for loading he items from storage into his truck since this was no part of our contract with City of **********. We are still waiting on clarification for this from City of ********** and will charge him appropriately based on their response. 
  
  I would like to add that from the first point of contact *** ******* has been confrontational. He has been threatening in tone and overly aggressive when speaking with our office staff here. I personally witness his hostility toward one of our dispatchers ***** ****** when he came to pick up his items Saturday February 25th 2023.  Including a racially charged remark caught on camera in our dispatch office toward him when he was simply asked to have a seat in the lobby while his items we being prepared for loading. 
  
  At this point in time *** ******* has not paid our company anything and the only services performed in question was having his storage vaults pulled down by our forklift and opened so he could load up his items. This would be a simple $50.00 fee for the forklift operation. The obligation for this service is currently being determined by City Of ********** Department of Community and Human Services. 

  Customer Answer

  Date: 03/05/2023

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  For the record, tell me what the state of a consumer situation bears no relevance to the subject matter at hand. If ***** thought throwing slants and harassing a consumer is it. By all means, *****, demonstrates exactly the points I initially made with reference to A2B Moving and Storage. At the time I filed the BBB, *****, is a very unprofessional, confrontational, and impractical business practices that he subtly included during the last phone conversation that they were looking for me to fork them a hidden fee of $50 for their lift. I will NOT ever pay this underperforming impractical business a dime.
  

  Since it was delayed via BBB in A2B Moving and Storage receiving my complaint, I would never do business with ***** A2B Moving and Storage in the future. They place your belongings inside wooden vaults and they (*****) have very poor customer service experience. I share this experience with everyone I know. So long, very glad to be far removed from A2B Moving and Storage.
  
  Regards,
  
  ***********************