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Business Profile

Pharmaceutical Manufacturer

Lansinoh Laboratories

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Pharmaceutical Manufacturer.

Complaints

This profile includes complaints for Lansinoh Laboratories's headquarters and its corporate-owned locations. To view all corporate locations, see

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Lansinoh Laboratories has 3 locations, listed below.

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    Customer Complaints Summary

    • 7 total complaints in the last 3 years.
    • 2 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:12/20/2023

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I contacted Lansinoh multiple times by email and phone to return their wearable breast pump that had been unused and unopened since receiving. I spoke on the phone with ******* who told me that I would receive a return label and a digital refund. This was on December 8th. I complied with the email on what needed to be done to receive my refund and have no had a response. I also emailed the ********** group referenced in the first email for my refund who stated that they do not initiate refunds on behalf of businesses. I want to return the product and receive my refund.

    • Initial Complaint

      Date:08/31/2023

      Type:Service or Repair Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      In early June I purchased a brand new breast pump from ********, which I notice was defective once I opened the box. The tubing was damaged so I wasn’t able to use it. I called Lansinoh and explained that the brand new pump was defective and they promised to overnight a new tube. However, they sent duckbills instead. It was now Friday and I had to wait another 3 days for the correct part so I was advised to purchase a manual pump and they would reimburse me. It’s been almost 3 months and I still haven’t received the reimbursement. CS keeps giving me a different time line everytime I contact them

    • Initial Complaint

      Date:04/27/2023

      Type:Customer Service Issues
      Status:
      Resolved
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I purchased a large box of Lansinoh storage bags (200 bags) on December 7th, 2022 for $26.56. The box I received was defective. I reached out to Lansinoh customer service to let them know the bags would not seal. They asked for the batch number, pictures and a video, which I provided and have available (could not attach here). They then assured me I would be receiving a refund. That was nearly four months ago. I have repeatedly contacted support, but have not received any answer on when I can expect a resolution. Unfortunately, I am now also outside the ****** return window.

    • Initial Complaint

      Date:12/02/2022

      Type:Product Issues
      Status:
      Unanswered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      On March 07, 2022 I purchased a breast pump from ************ in Barrie, ON, Canada..I noticed defects with the pump including defective motor and sharp parts around the pump and on March 8 2022 applied for a refund via email with the company directly. I was approved the same day after providing an electronic copy of the receipt. The first time I received anything from the company was October 30, 2022, 7 1/2 months later. Two checks arrived at the same time as I had been asking every few weeks if checks had been sent. One check was dated September 27, 2022 and the otherJune 30, 2022. The company told me to dispose of the one from June as that’s the only one that was cancelled. I deposited the check from September and it bounced, withdrawing the money back from my account. I’ve since contacted the company and have not heard back. This was paid for on a credit card which now requires interest paid because the company cannot send a proper check.

    Lansinoh Laboratories is NOT a BBB Accredited Business.

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