Complaints

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• Initial Complaint

  Date:03/04/2023

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  On March 3, 2023, I went into Poultry Services ***** to purchase a Brand New z254F Husqvarna zero turn riding lawn mower with a Kawasaki engine. I paid $3,779.22 with my **** debit the cash was taken immediately from my account. I was told before I purchase the Husqvarna that the store can deliver the Husqvarna to my home address after 3 PM. I was told that they had few deliveries for 2PM. ******* is the one who sold it to me and process the purchase, and ************************* is the one who was assigned to deliver the Brand-New Husqvarna to my home address. I had to call the office because it was around 3:35PM. I spoke with a female who stated that she would call him and find out what time he will be to my location, she called me back and stated that he will arrive between 30 to 40 min., it was way pass 40 minutes when he called with an excuse. ******* called and said that the Brand-New Husqvarna with a Brand-New Kawasaki engine handles fell off and he can put it back together and deliver it. I refuse because the agreement and the purchase stated that I purchase a Brand-New Husqvarna for the price I paid, I didn't agree to purchase damage Husqvarna. I do not want to go into the store without my complaint being file against this Co. they charged me $3,779.22 I feel I was not treated fairly, and that ******* made many excuses and so I have lost faith in this Co., ******* wants to handle everything, but this complaint needs to be filed against managers, and CEO's of the Company of how they train their employees in handling large purchases and small, in not violating Consumers Rights and keeping their agreement with timely delivery of Brand New purchases of what the customer purchase. I want a full refund immediately.

  Business Response

  Date: 03/13/2023

  On March 2, 2023 Poultry Services *** sold a Z254F Husqvarna zero turn mower to customer
  for a total of $ 3,779.22.
  ************************* was the sales representative that handled this sale.
  ******* agreed to deliver the mower the next day, March 3 after 3:00pm. 
  ******* had some other deliveries to make first but was on track to deliver the mower to purchasers residence at some time after 3:00 pm. At some point during the delivery run ******* discovered a small problem with the mower deck height adjustment lever tension spring (lever did not fall off) on the mower that we were delivering to purchaser.
  ******* attempted to repair the problem in the field but was unsuccessful and the mower needed  to be carried back to Poultry Services *** for the proper repairs.
  We never want to deliver a mower with a known defect to any customer so therefore ******* called the purchaser to inform her about the situation.
  ******* offered to bring purchaser another mower of the same model that evening but purchaser refused that offer because it would be after sunset by the time we would arrive with the replacement mower.
  It was then agreed that ******* would deliver the replacement mower on March 4, 2023 at approximately  7:30 am.
  At 4:55 pm on March 3 ******* received a text message from purchaser informing  him not to deliver the replacement mower on March 4 as previously agreed and that she would be at Poultry Services *** at 8:00 on March 4 to further discuss the situation.
  ******* acknowledged that he received the text message. At 5:03 pm on March 3, ************;received another text message from purchaser confirming that she would be at Poultry Services *** on the morning of March 4. ******* acknowledged this text message also and  offered a refund  along with a receipt showing the refund when she would arrive on the morning of March 4.
  Purchaser  did not show up at Poultry Services *** on March 4 and there was no further communication from her on March 4.
  On the morning of March 6, purchaser  called Poultry Services *** and informed *********************** (mower sales manager) that she would come to Poultry Services *** to receive a full refund on her purchase of the mower.
  She did arrive on the afternoon of March 6 and we, without further discussion refunded her the full purchase price including sales tax of the mower.
  This was to the mutual satisfaction of all parties.
  Please see the attached screen shots of the aforementioned  text messages.
  
  Regards
  ************************* (Vice President of Poultry Services ***)