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Business Profile

Kitchen Accessories

Wedgewood Apartments

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:07/22/2022

    Type:Order Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    ************************* TODAY DATE: 7/22/2022 ***************************** falls church va ********* Please find my attached files I rent apartment from Wedgewood for 2 years during this time i had a lot of problems such as leaking rotches and bed bugs i moved in march 31 and they didn't send me my deposit money as they should do its 350$ deposit amount they ask me to pay for damages which is caused by the leaking inside the unite the unite is too awful and it must be closed it cant be used for a humans they fix it in appearance but it has alot of trouble .

    Business Response

    Date: 08/26/2022

    ---------- Forwarded message ---------
    From: Ivan P***** <*******@emcmgmt.com>
    Date: Thu, Aug 25, 2022 at 8:17 AM
    Subject: ID ********
    To: Dispute Resolution Team <[email protected]>
    Cc: Wedgewood Assistant Manager <[email protected]>

    Good morning,

    Sorry about the late response.  The previous resident that filed the complaint, left the unit with a lot of damages.  We looked at the move-out inspection and photos, which had already been provided to the previous resident, and found that the charges were assessed appropriately.  Drywall damages and carpet replacement, both due to the previous resident’s neglect,  exceeded the amount of the security deposit. 

    Thank you,

    Ivan P*****
    General Property Manager
    Edgewood Management

Wedgewood Apartments is NOT a BBB Accredited Business.

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