Complaints

This profile includes complaints for AvalonBay Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

close

Find a Location

AvalonBay Communities, Inc. has 139 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

BBB accredited

Near

Country

USUnited States

Please enter a valid location.

Filter

• 

  AvalonBay Communities, Inc.

  4040 Wilson Blvd Ste 100 Arlington, VA 22203-4434

  
• 

  AvalonBay Communities, Inc.

  12000 Cameron Pond Dr Reston, VA 20194-4300

  
• 

  AvalonBay Communities, Inc.

  2350 26th Ct S Arlington, VA 22206-3000

  
• 

  Avalon Bay Communities

  1301 Wall St W Lyndhurst, NJ 07071-3514

• 

  AvalonBay Communities, Inc.

  850 N Randolph St Arlington, VA 22203-1978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/04/2022

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The property (**********************) has a roach infestation - they continue to send *****, as I and many others complain about roaches in our apartments; however, according to the few people working with ***** that have serviced my apartment specifically, the issue is much larger than them simply coming in to individual apartments as requested because the actual grounds here are the problem. I have an allergy to roaches as well as an autoimmune disorder and they will not take care of the much larger issue at hand or let me out of my lease without paying additional rent/fines for breaking the lease early which I am sure after months of this issue going unresolved is illegal in the state of California. I have been having ***** come regularly since February with no improvement as they need to continue to come back because the whole property needs to be treated and it's being neglected. This is unsanitary and unsafe for both my daughter and myself given my health issues that are being exasperated by the problem. Working from home I am consistently in an environment that is pushing my health. I maintain an extraordinarily clean home because of my immunodeficiency, the fact that it still has pests is unacceptable.

  Business Response

  Date: 08/14/2022

  August 14, 2022 
  Dear *** ******: 
  I have received the aforementioned complaint filed by *** ******* and have reviewed her account in its  entirety with ***** ***** *****. 
  We appreciate *** *******’s desire to have this matter reviewed via the Better Business Bureau,  however, Mr. Mark A*****, Sales and Service Supervisor of ***** ***** ***** is currently assisting ***  ******* with this issue. *** ******* should continue to work with Mr. A***** to resolve this situation. 
  On behalf of AvalonBay, I would like to thank *** ******* for her continued residency. Please feel free to contact me directly with any questions. 
  

  Yours truly, 
  

  Jennifer W***** 
  Loss Mitigation and Support Specialist  
  AvalonBay Customer Care Center 
  

  Customer Answer

  Date: 09/16/2022

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
  
  
   Complaint: ********
  
  
  
  I am rejecting this response because: 

  This is my second complaint - they "passed it off" to the community itself which did not fix the problem. I have been battling since February with the complex on the roach problem in the community - which they are not handling appropriately and has since taken a huge toll my allergies , now in the heat wave the apartment has become unsafe for my child to sleep in her bedroom at night as there is only one small AC that barely cools the 1/3 of the living room. The neighbor has a dealer/addict squatting in their apartment, the room mate felt so unsafe that they moved out. I have a 5 year old daughter, how am I supposed to feel safe in this apartment given the sanitation issue, the inadequate climate control, and the fact that I have a criminal next door, which police have arrested and released only for him to return. They need to let me out of this lease and they need to be forced to treat ALL units and the grounds for the roach infestation that goes beyond my building. I have spoken to many tenants that are dealing with the same issue in terms of cockroaches. The safety of my child is my priority and I do not feel like I can stay in my own home as of present. I am looking at suing and withholding rent. I have uploaded my last complaint which was totally unsatisfactory in terms of resolution - more lack thereof. I have also filed complaint with the health department and intend to continue to be aggressive until I am allowed to leave with no penalty or repercussion.

  Regards,
  
  
  
  ********* *******

  Business Response

  Date: 10/16/2022

  October 16, 2022 
  Dear *** ******: 
  I have received the rejection filed by *** ******* to our original response and have shared her concerns  with the management staff of ***** ***** *****. 
  *** ******* has not contacted the community regarding any further issues since September 16, 2022. I  have enclosed a copy of the email communication between her and the management staff regarding this  issue. The pest control vendor has been treated three times since February 2022 and she renewed her lease  in June 2022. The last time her apartment was treated was in September and the pest control vendor did a  follow up inspection and confirmed there was no activity after treatment. 
  *** ******* did file a complaint with the city and the City Inspector did come out to investigate and  found no sign of activity.  
  Ms., Katie B*******, Community Manager did offer to allow *** ******* out of her lease with a 30-day  notice and no penalty. I have confirmed that this offer is still valid however it will expire on November 15, 2022. If she would like to submit her notice to vacate, she must do that in writing to the leasing office  of ***** ***** *****. 
  On behalf of AvalonBay, I would like to thank *** ******* for her residency.
  Please feel free to contact me directly with any questions. 
  Yours truly, 
  Jennifer W***** 
  Loss Mitigation and Support Specialist  
  AvalonBay Customer Care Center