Complaints

This profile includes complaints for AvalonBay Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  AvalonBay Communities, Inc.

  4040 Wilson Blvd Ste 100 Arlington, VA 22203-4434

  
• 

  AvalonBay Communities, Inc.

  12000 Cameron Pond Dr Reston, VA 20194-4300

  
• 

  AvalonBay Communities, Inc.

  2350 26th Ct S Arlington, VA 22206-3000

  
• 

  Avalon Bay Communities Inc

  8935 160th Ave NE Redmond, WA 98052-7521

• 

  AvalonBay Communities, Inc.

  850 N Randolph St Arlington, VA 22203-1978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:10/21/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived in **. Lauderdale at one of *********************************' properties. I lived alone, no animals. I worked 12 hour shifts as an urgent care physician. I moved out 08/01/2024. There was a form provided to me as part of the move out process that asked if I wanted my apartment cleaned. I specifically circled no and wrote 'no" on the paper. I was charged $85 for a cleaning fee. I was told there were damages. It was not the cleaning service that I declined. I did not damage anything in that apartment. They are ripping people off stating there were damages and charging them the $85 fee anyway. They are charging people and raking in cash so they do not have to pay anyone else to clean the property, as they should, being the property managers. I called and complained , requesting a refund. Now there is a dispute in process. It has been over a week.

  Business Response

  Date: 10/24/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:10/17/2024

  Type:Service or Repair Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  add everything together ChatGPT said:ChatGPT We experienced repeated flooding in our bathroom three times during our tenancyin ******** **** and Julyeach time due to the upstairs neighbor's AC unit, which was claimed to have been fixed after each incident. It took several days to resolve the issue each time, leaving us without access to a portion of our home, which we continued to pay for. On one occasion, it took over a week just to get acknowledgment of our maintenance request. The repairs were extensive, requiring workers to repeatedly cut out sheetrock due to the widespread water damage. This caused significant disruption to our daily lives and work, and raised serious concerns about potential health risks from prolonged exposure to moisture and mold. Additionally, water also came in through our windows due to poor sealing of the townhouse, which damaged our couch and other household items.Upon moving out, we were unfairly charged for bathroom repairs related to the flooding, despite verifying with the maintenance team that we would not be responsible for the damage, as it was caused by their poor work. We reached out to have this charge removed from our move-out invoice, but the landlord insists that it is valid and has given us 5 days to pay before it is sent to collections, even though it took them 10 days to review and reject our dispute.While I understand move-out costs, we should not be charged for something they caused, which ruined our quality of life, disrupted our living situation, and damaged our personal belongings. The ongoing stress, health concerns, and unfair charge have made the situation unacceptable.

  Business Response

  Date: 11/13/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 11/15/2024

  [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]
  
  Better Business Bureau:
  
  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 
  
  Regards,
  
  ****** *******
  
  

• Initial Complaint

  Date:10/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We recently moved out from the ******************************************** unit *****. Although we did a thorough cleaning the second day we actually vacated, we are still being charged a $233 vendor bill for apartment cleaning and $223 for carpet cleaning. We found this is unfair since we were not told before that regardless we cleaned the apartment or not, we will eventually be charged for the additional cleaning fee. If we knew, we no need to come back the second day after we vacated. And we actually cleaned the unit spotless (we have videos). Its like you got double killed - we did the job ourselves and we also need to pay someone for doing the same job again.Its very frustrating and disappointing. To be honest, our entire one year experience living here is actually good, which makes us feel more upset.

  Business Response

  Date: 11/22/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:10/11/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out of an ********** property in ********** **. We conducted a walkthrough of the apartment to get our security deposit back. The employee said everything was good we asked if there was anything to sign as this is usual protocol in any other complex we have lived in. We then get billed an additional amount say we owed for damages and the document walk through was conducted on a different date than the one we did as well as without any prior notification to us about the walkthrough date. According to their own lease, which they are in violation of, we have the right to be notified and present during the walkthrough. Had we been notified and present and told we would be charged for xyz, we would have had the opportunity to rectify those specific things (paint was the main charge and a cleaning fee). They also charged us for miscellaneous water and sewage fees which u had already paid monthly in the rent portal. They charged us for internet for June even though we moved our June 1. They charge us a pet fee for my service animal. We emailed them looking for corrections to the issue and trying to negotiate them keeping the security deposit and dismissing the charges since they were in violation of their own lease. They said they would get back in 3-5 business days and that was in July/august we havent heard back since. They refuse to answer and sent us to collections.

  Business Response

  Date: 10/29/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:10/07/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Complaint Regarding Unsubstantiated Charges from ***************** on ********, ********, **: I am filing a formal complaint against ***** Avalon on Saratoga in ********, **. After living in the apartment complex for almost four years, I was recently notified of a $450 charge for alleged "damages" to the unit. However, despite repeated requests, ***** Avalon has failed to provide any description or documentation of these supposed damages.I can confirm that no damages occurred beyond normal wear and tear for a nearly four-year tenancy, and their unwillingness to provide proof leads me to believe this charge is unjustified. Additionally, I never received a final rent notice that was supposed to be mailed to me, further complicating this matter.I am requesting that these $450 in damages charges be dropped immediately, as they appear to be baseless. I would appreciate your assistance in ensuring that ***** Avalon addresses this issue promptly and fairly.Thank you for your attention to this matter.

  Business Response

  Date: 10/22/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:10/07/2024

  Type:Product Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Our experience with ***** Apartments has been extremely disappointing. We moved into our current apartment on June 14, 2024. The initial refund of our deposit from the previous apartment was postmarked August 26, 2024far beyond the legally mandated 21-day timeframeand we did not receive it until mid-September. Despite this delay, only a minimal portion of the deposit was returned, and they failed to honor their written promise to deduct the bathtub resurfacing cost. This disregard for legal obligations and transparency is unacceptable.***** forced us to vacate the previous apartment on a strict timeline, yet refused to accommodate an earlier move-in to the new apartment, which was directly across from our old one. They have shown no respect or leniency for loyal tenants, and their poor management is highlighted by frequent staff changes and restricted office access. Tenants must make appointments or wait outside just to speak with someone.Weve submitted multiple maintenance complaints, all of which have been dismissed with no action taken. This will be our last time renting from a large corporate apartment complex like this. We strongly advise others against living here.

  Business Response

  Date: 10/31/2024

  Hello,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 11/16/2024

  This matter has been resolved. Thank you. 

• Initial Complaint

  Date:09/16/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I resided at ***************** from July 2022 to July 2024. My *** account number is ***************. I provided a forwarding address when I moved out, but I have yet to receive my deposit, despite it being two months since my departure.On August 16th, I was contacted by Avalon ********** regarding my current address, which I provided again via phone call and email the following day. I also inquired about the possibility of picking up the check in person. On August 31st, I received confirmation that the refund check was being mailed to my current address. However, it has now been over two weeks since that confirmation, and I still have not received the check.I request Avalon issue the refund and ensure I receive it as soon as possible.

  Business Response

  Date: 10/15/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:09/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After being a resident for almost 10+ years in the community with our family my sibling and I rented out a 1 bedroom apartment for $1789 a month with a 18 month lease. Upon the lease coming to an end we made it aware we wanted the renewal lease on May 24 a renewal inquiry was sent out but the actual lease was not coming on our avalonaccess to sign we reached out to the management several times and we were told it was being resent but it was never sent due to it being mistakenly sent to associate housing. My sibling was a part time avalon associate so it was not supposed to be sent there. In the time of all of that we went through personal matters and received help from **************** for emergency rental assistance. The assistance fulifilled the amount of the notice that was sent but even with the tracking number they were unable to locate the check for Junes payment. An old manager who was working with us before located the check and brought it to our community to the management. Our account was sent to litigation even though we had the information about the check that was sent to ****** from the County. We were then charged a month to month rate for July and August. We were told once we cleared the account out of litigation we would be able to get our backlog rent for the month to month rate. We paid the amount off in August which cancelled the eviction but when the lease was getting resent again it was blocked off and sent to associate housing. After more time of back and forth because they couldnt figure out what was happening. We ended up signing an E-lease which couldve been done in may but the account still showed month to month. We got credited for this month but We believe its unfair that we didnt get the credits yet from the backlog rent of July and August after paying almost ****** for 3 months. We have been getting pushed away and told that someone will contact us but not there is more late fees on there even though it shouldnt be our fault.

  Business Response

  Date: 10/07/2024

  Hello Ms. Flood,

   

  Please see our attached response. 

   

  Please let me know if you have any questions.

• Initial Complaint

  Date:09/05/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Apartment 1116 in Phase 3. **********************, ** Moved out July 31st Security Deposit: $250 Roommate: ****** ******-******* Charges for cleaning/damages: $315.32 ************************************* included): $491.15 Appearance of Apartment on Move In: Dishwasher leaking and eventually a new one was replaced. Bathroom tile dirty. The walls had several black marks on them.Inspection before moving out: Told did not see any damages and painting was needed to be done expect a few touch **** I was told they only are charged if a whole room needs to be repainted. Opted out of the cleaning $250. What I did for cleaning on move out: Scrubbed all the walls.. Scrubbed the bathrooms (toilets, tubs, sinks) swept and mopped the floors. Wiped down all the base boards. Cleaned the laundry machines and swept/mopped around them. Cleaned the oven and microwave. Fridge and freezer were deep cleaned and cleaned Counters and insides of the cabinets were cleaned. The apartment was ************* did not: provide me with an itemized list within 21 days. Notify me of the charges ahead of time so I could fix them. Broke my lease by allowing marijuana smoking. Did nothing about it requiring me to seek medical care. Had to purchase an air filter $229. a Apartment flooded from above. Ruined some of my items. a Expense report has incorrect items: No dining room but charged for cleaning it. Laundry room has no light. Every room listed is marked as having to be painted and cleaned not correct. After move out I walked in, there were two men who immediately left. The apartment was a mess! The mirror in main bathroom was off the wall. Appliances pulled away from the wall. Dirt and dust everywhere. Boot prints from someone's shoes. I did not leave the apartment that way. I want the charges removed except the utilities. They broke their end of the lease on multiple occasions *** the business office is never open. And there is no way to leave any time of message.

  Business Response

  Date: 10/15/2024

  Hello *** *****,

   

  Please see out attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:09/04/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  First, when we first signed our lease we were never notified there was Affordable Housing (section 8) in the complex. Our extremely high rent offsets those paying for Section 8. My fiance could have put the apartment in his name only and could have qualified for Affordable Housing rent cost.Second, charges for sewer and trash have increased without notification. The dumpsters/trash area in the complex are disgraceful for what is advertised as "luxury apartments". They are constantly overflowing with trash.Third, management has told us to rectify additional utility charge increases on sewer, trash and water with customer service, which they know NOTHING about, and tell us to contact our management office. Fourth, the majority of our amenities were not working (BBQs, Pool, a/c in gym etc) for part of the summer, yet still we are billed in full for all amenity usage whether they are available or not.

  Business Response

  Date: 10/11/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 10/16/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22238105
  
  I am rejecting this response because:
  There was no response.   
  
  Regards,
  
  ***** **********