Complaints

This profile includes complaints for AvalonBay Communities, Inc.'s headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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• 

  AvalonBay Communities, Inc.

  4040 Wilson Blvd Ste 100 Arlington, VA 22203-4434

  
• 

  AvalonBay Communities, Inc.

  12000 Cameron Pond Dr Reston, VA 20194-4300

  
• 

  AvalonBay Communities, Inc.

  2350 26th Ct S Arlington, VA 22206-3000

  
• 

  Avalon Bay Communities Inc

  8935 160th Ave NE Redmond, WA 98052-7521

• 

  AvalonBay Communities, Inc.

  850 N Randolph St Arlington, VA 22203-1978

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:08/07/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was a resident at ********** (previously under management ************** for 4 years up until this past May 2024 when I moved out. My move out date was very end of April and I confirmed with their front office numerous times and submitted all paperwork to notify of lease ending and understanding of moving out prior to May 1st 2024 date (pictures attached). Prior to May 1st, I was completely moved out and paid for a cleaning service to assist in cleaning the empty room and checked it to ensure it was properly complete. By this time I was now moved into my new apartment and job in ****** *****. A few weeks later the management company at the apartment attempted to charge me over $3200.00 for lack of notifying leaving the lease and charging me for 2 months of rent as well as 2 months of parking. I immediately took the bill back to their front office and disputed charges and they agreed to drop the charges down to only $1,200.00 which still makes sense - I should be paying nothing. I moved forward with having to pay them due to lack of their response afterwards and not wanting this charge to potentially land on my credit report. Completely ridiculous property management company that lies and uses their 'power' to steal money from residents.

  Business Response

  Date: 08/30/2024

  Hello **************,

   

  Please see our attached response. 

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:08/07/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  AvalonBay Communities is insisting upon a $561 charge for and refuses to provide any documentation resembling an executed agreement. I was never a resident, only an applicant.I have reached out and sent emails to request this information (or anything that can help me reconcile this amount), and ********************************* has not responded to me in the past 9 days (which include three email attempts to reach out for this information). I fear they will send this charge to collections, as I have no new information from them and they seem to be unwilling to work with me to send me documentation supporting their claim. I would simply like for them to respond and help find a resolution to this.

  Business Response

  Date: 08/30/2024

  Hello,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 09/09/2024

  Hello,

   

  I received a reply from the Business regarding my complaint. Their message indicates they've attached something with their response, however, I don't see anything attached. Let me know if I'm missing something.

   

  Thanks!

   

  ******

  Customer Answer

  Date: 09/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22105635
  
  I am rejecting this response because:

  First, I do not know a Mr. ********* You may be confusing my complaint with another. 

   

  Regarding my complaint:

  Per sentence four of the California Terms and Conditions provided, "Upon receipt of this Application, the Deposit and Application Fee, we will set aside and reserve the Apartment Home for you." See highlighted sentence in attached CA Application Terms and Conditions. Please remember, we did not submit a deposit. Therefore, an Apartment Home should not have been set aside on our behalf in the first place.

   

  You note the application was cancelled on June 27, 2024. This is correct. The application was appropriately cancelled after **** ****** provided 24-hour warning that if we did not submit a deposit, our application would be canceled. No deposit was submitted.

  
  Regards,
  
  ****** *******
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/28/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:08/05/2024

  Type:Sales and Advertising Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Dishwasher Failures: In Jan'24, our dishwasher failed and was replaced with a low-quality appliance that did not function properly. Despite sending multiple requests and photos to community manager Mr. **** ********* and later to a Sr. ********* Ms. ***** ********, that showed the dishwasher's failure to clean our dishes, the issue persisted for months as the building refused to acknowledge the issue or to investigate. In Jun'24, Mr. ********* visited our unit and suggested that the dishwasher's failure might be due to drainage issues from work done on the pipes in Jan'24, but nonetheless authorized a replacement with another older dishwasher from an unoccupied unit but dishwasher installed was broken, and so finally Mr. ********* and Ms. ******** authorized a new appliance of similar quality but we continue to face the same issue.The building GM Ms. ****** ******* visited our unit on 07/26 to check the particles in the water. She filled in water in a Jar and showed us after particles had settled down. When I asked to redo it and particles were floating in the water, she claimed they were from the paper towel used to wipe the jar. She got a jar to run a cycle herself. When the jar came out with particles on it, she refused to accept it instead claiming it as water wiping the jar clean. I was able to take a picture of the jar that clearly shows particles. She kept arguing with us that it wasn't particles to the point that my wife had to ask her and ** ********* 4 times to leave our apartment. HVAC Failures: Over the course of summer'24, the ACs in our unit and some common areas (e.g., hallways, lobby) has repeatedly failed to work/turned off during the day consistently reaching 80 degrees. Building staff shared that management had restricted its use across the building, without any notice to residents. This has exacerbated my wife's joint issues as she is recovering from a knee surgery. Building keeps closing our maintenance requests without resolving the issue.

  Business Response

  Date: 08/28/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 09/09/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22094174
  
  I am rejecting this response because:

  
  1.Building manager actually argued with us to make us agree to their determination that the dishwasher was working. In reality, dishes still come out with particles on it and building has been consistently denying.

  2. Maintenances staff mentioned it to be a quality issue with the ACs instead of what is claimed here that they explained us how to operate the machine. 

  3. Common area temperature consistently reached ***** degrees (which does not seem to be acceptable temperature) during summer which we have reported through the Resident App. They were swiftly closed as "resolved" without really doing anything and communicating anything to us.

  4. Building has not sent a single communication to the residents that the temperature "intentionally powers down some building systems as part of an Energy Curtailment program dictated by our utility provider and the city in which our communities are expected to participate both to reduce demand on the grid as a cost-savings initiative." Should not the residents be informed by the building management about such steps so they can plan around it? 

  
  Regards,
  ******* ****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/30/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:08/02/2024

  Type:Product Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Details of the Complaint:Date of Move-Out: 5/22/2024 Amount of Security Deposit: $145.00 Description of the Issue:I moved out of my apartment on May 22, 2024, and AvalonBay refuses to return my security deposit of $145.00. I have submitted a letter through email to resolve this issue directly with the apartment complex, but my concerns have not been adequately addressed.On July 19, 2024, I sent an email to AvalonBay, including supporting details, to which their response did not fully address my concerns. Here are the specific issues:1.Incorrect Maintenance Photo:oThe maintenance photo provided by AvalonBay does not correspond to my bathroom. Upon close examination, the floor tile in the picture attached to the Final Move out inspection document is different from the tile in my apartment.oMy recent photo, showing an impeccably clean and entirely white shower area, clearly indicates that my tiles and tub were well-maintained.oAvalonBay has not verified the time and location of the maintenance photo they provided.2.Pre-Inspection and Final Inspection Date Discrepancy:oI passed the pre-inspection.oFinal Move out inspection document is dated May 19, 2024, at 8:00 p.m.oI did not move out until May 22, 2024.oThis date discrepancy raises concerns about the validity of the charges.3.Lack of Valid Explanation:oAvalonBay's reply on July 31, 2024, did not provide a valid explanation or address my questions from the email sent on July 19, 2024, regarding the return of my security deposit.I believe that AvalonBay has engaged in unfair practices related to the handling of my security deposit. I am seeking a refund of my security deposit in the amount of $145.00.Thank you for your attention to this matter.

  Business Response

  Date: 08/26/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Business Response

  Date: 09/10/2024

  Hello *** *****,

   

  ****** M, the Community Manager, has confirmed that the photos attached to our Final Inspection checklist show the flooring in her apartment. After *** ***** moved out, the apartment underwent renovations, including the replacement of the flooring. These renovation costs are not something we would charge *** ***** for, as they are *** of our routine expenses. 

• Initial Complaint

  Date:08/02/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Im reporting Avalonbay staff In regards of the treatment of disadvantage and disable people .I was asked to submit multiple documents, inwhich Im being ask within 24 hours .Im getting assistance with my paperwork, Its not fair to me cause Im not able to do my application on my own,As well Ive receiving era messages and not letting submit .****** Went was email multiple times in regards of my issues,never responded until 2 days later and never addressed the issues. Only to. Denial notice stating paperwork wasnt submitted ******** *****

  Business Response

  Date: 08/27/2024

  Hello *** *****,

   

  Please see our attached response. 

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 09/12/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the responseIl. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22084422
  
  I am rejecting this response because:
  There is no one on site to assist anyone with disabilities and ********** well they are not obligated to do as well. I asked the representative Ms ******* ***** that as well and that was her response. My paperwork was submitted in June

  I didnt get any response until July the ending part when it was time for my lease to end.

  Mrs.***** is probably overwhelmed dealing with multiple properties , but we shouldnt be penalized by that.

  She is very unprofessional and intrusive.Telling me to have my daughters help me or have them to do the application.

  It was to the point  that there were  multiple calls that was place to corporate, and to the office and emails as well.There are certain things I dont understand.Its nothing wrong with asking questions and getting clarity so that there is no misunderstanding and communication. As well certain documents was needed within24 hours in I didnt have access and didnt know how to access.

  There certain things that been upgraded for recertification process. It should be something in place for residents with disabilities as well with this upgraded process. I havent endure this type of behavior in 14 years doing this recertification.
  It was to the point I wanted to contact an advocate from ********************************

   

  Regards,
  
  ****** *****
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/28/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions 

  Customer Answer

  Date: 02/08/2025

  After my multiple complaints!Ms ******** did try to assist after and with the help of  my nurse as well. Ms.Teresita need to have a better approach with dealing with people/with disabilities. She is very rude , unprofessional and intrusive totally.

   Ive never experienced this behavior in a long time time from staff from here. I lived her for 14 years.

  Respectfully!

  ****** *****

  Customer Answer

  Date: 02/08/2025

  Im not sure if u received my response . Im going to resubmit.
  After my multiple complaints complaints!

  Ms ******** did try to assist with the help of my  nurse as ******* ****** is very unprofessional, rude , with asking intrusive questions  totally ,and comments.

  Not Everyone is crafty with technology @ all. Thats y I asked ????Especially with my disability Im not able to do certain things without assistance.

  I have lived here for ********************************************************** years.I hope in the future this wont become an ongoing issue.

  Respectfully!

  ****** *****

  Customer Answer

  Date: 02/19/2025

  Im confused I sent a response through this chat but no response and you fully closed my case! Without even responding 

• Initial Complaint

  Date:07/31/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  We entered a 60 day lease on a studio apartment. We are told that we should have given a 60 day notice to vacate. Is this legal? 1 60 day notice to vacate for a 60 day lease? Even those the lease period is 2 months? We still had to give a notice? They want us to pay past the lease term - and these apartments are not cheap. I asked what recourse do we have and they said you can stay till the end. Well, we leased this for my daughter who is doing her internship and will be going back to school in a month. She cannot stay till the end just because they are making us pay.

  Business Response

  Date: 08/23/2024

  Hello **************,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:07/31/2024

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  Rent was paid in full via credit card and all charges and fees were waived upon agreement of payment with Avalon representative in October, 2023. My full deposit was sent to me shortly after my departure November 1, 2023 hence there was not a problem.

  Business Response

  Date: 08/20/2024

  Hello **************:

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:07/17/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After our roommate, my wife and I moved out, we are billed a so-called "final" charge. The amount is $1050.51. To understand what exactly this charge is, we requested a detailed breakdown with invoice numbers. Here is what we get: Clean fee $488.84; Carpet replacement $486.67; Blinds replacement $75. We didn't have time to clean the apartment, so we paid the balance of clean fees and blinds. We asked about the carpet replacement. Avalon said the carpet replacement is bound to happen, because we had pets. They need to avoid allergy issues with future tenants. We asked again if this is a standard precaution of the community, why are we responsible for this charge. Avalon diverged by saying we are already getting a discount of the full price of over $800. While we are waiting for the final invoice to be sent by mail, we see an additional charge of floor replacement balance posted on our account. this new amount is $1000. As if us paying down the balance encouraged Avalon to charge us even more. The customer caring center said this new amount is based on the report from leasing office. However, we acquired a copy of the final inspection, and see that only carpet area on their report is marked as "repair/replacement". All the hardwood floor areas are marked as "cleaning".We asked for the invoice of this service to see the actual expense of this service. And we are told again that we are already getting a discount, because a full replacement will cost $2000, and we are only charged $1000. This explanation just sound like a lie, now that we have heard a similar one on the carpet and had seen their final inspection report with no damage on the hard wood floor marked. Then a "senior manager" offered us a "settlement" with 10% off on the remaining balance. We are given only 24 hours to accept this settlement before this offer will be gone. This is when we feel sorry for the poor employees. They are made to implement this scheme by a business with no integrity at all.

  Business Response

  Date: 08/16/2024

  Hello *** *****,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 08/23/2024

  The reply from the business is not accepted, as it contradicts the final move out inspection conclusions noted on the report they provided.

  According to their own notes on the report, only carpet areas of the floor coverings are marked as "repair/replace". All other floor coverings of the hard wood floors are marked only as "cleaning". 

  It is also worth noted that until this day, the business has failed to provided the actual copy of the invoice on the carpet/floor replacement service they acquired. 

  More importantly, the company that the business hired to perform the floor replacement work is the same company that came up with the repair scope. This is a clear conflict of interest in determine the final cost of itemized damage charge.

  Thus, we have received no valid evidence justifying the floor replacement cost. 

  Customer Answer

  Date: 08/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 22001050
  
  I am rejecting this response because it has failed to provide further evidence in it's effort in justifying the cost.

  We still don't have a copy of the actual invoice detailing the services acquired, so we don't know for sure till this day, how much the actual service was. Let alone the necessity of the replacement. The final moveout inspection report attached showed only carpet area marked as "repair/replacement", and all hardwood floor are marked as "clean".

  So far, the business has digressed on providing the actual invoice to us "due to a technical difficulty", and operators threatened us that the remaining charge will be sent to a collection company, insisting that "there is no dispute". The microaggression we experienced during phone communication was appalling. It is also unsettling to see the balance arbitrarily increased by another 1000$ dollars after we called in for confirmation.

  We can not accept such arbitrary charges , unless further evidence on the actual floor replacement can be provided.

  Regards,
  
  ***** ***
  
  
  
  
  
  
  
  

  
  

  Business Response

  Date: 03/03/2025

  Hello *** *****,

   

  At this time, I don't have access to this invoice. If I'm able to access this invoice in the future, I will forward it to you. 

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:07/16/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  After moving out from ****** at ******************************** my roommate and I were notified that in addition to our security deposit we owed $911.12 for damages to our apartment. I had to repeatedly contact (4 emails, 4 phone calls) the apartment company for over a week to even obtain an itemized list and our apartment inspection. The inspection they provided is clearly labeled for our unit but includes numerous images of apartments that are clearly not ours. The inspection also only listed "cleaning" "NA" and "no damage"; no where on the inspection did they list any damages of any kind. The itemized list, however, charged us for a full apartment replacement. If it were for just cleaning that they kept our deposit, this would not even be worth the hassle for me, but the charges they are requesting are abhorrent. First, if anything, we should be being charged a maximum of carpet cleaning, if they want to replace the carpet instead of having it cleaned that is their prerogative but should not be something we are held liable for. Additionally, throughout the process of this they have refused to give me my lease despite requesting it on multiple occasions, never gave us the opportunity to be present at this final inspection, and have caused delay after delay in providing documentation. They conducted a dispute given the inaccuracy of the images on the inspection but determined that the charges were valid and that the images provided did not matter as photographic evidence is just a "courtesy." I have multiple photos of our apartment proving the lack of need for replacement of all carpet. Additionally, I have both mailed and emailed them a demand letter but they stated over the phone that the person that "checks the email" has been "out of the office." As such, we have received no response. While I do believe we should probably be getting our security deposit back as the issues they indicated were of normal wear and tear, I just don't want to be charged an additional $1000.

  Business Response

  Date: 08/15/2024

  Hello **************,

   

  Please see our attached response.

   

  Please let me know if you have any questions. 

• Initial Complaint

  Date:07/14/2024

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I lived at ******************************* from Nov 2023 to Apr 2024. In July 2023, I experienced a major flooding incident in the bedroom of my apartment due to the roof rotting away and allowing rainwater into the building. Despite reporting a leak the previous month, the maintenance team failed to take any action whatsoever up to that point, leading to significant damage and displacement during the repair.Despite my concerns, the management failed to take meaningful action. The initial repairs were rushed and incomplete, and it appeared that the roofers had only replaced one of several of the rotted sections seen, I concern I explicitly mentioned to management. I was instead assured that the repairs had been completed to *************** Feb 2024, I noticed the ceiling began to crack, prompting me to hire a third-party ********* to inspect the attic. The inspection revealed subpar repair work and additional rot spots, including one that I had brought to the attention of management during the initial repairs. This spot was still actively leaking at the time of this inspection. The wood was so rotted away, the underside of the shingles were exposed.I discovered that the contractors hired to replace the ceiling and drywall were not licensed and failed to insulate the replaced ceiling, leading to temperature control issues and additional heating/cooling costs, along with contributing to the aforementioned ceiling cracking (their maintenance manager himself mentioned this as a contributing factor). I paid $63,889.96 in rent during my entire stay, including $18,650.52 since the flooding incident---full price for an apartment that was never repaired correctly.I am extremely dissatisfied with the negligent maintenance and unresponsive management at *******************************. I hope the BBB can help resolve this issue and ensure the company improves their maintenance and customer service practices.

  Business Response

  Date: 08/19/2024

  Hello,

   

  Please see our attached response. 

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 08/23/2024

  [To assist us in bringing this matter to a close, you must give us a reason why you are rejecting the response. If no reason is received your complaint will be closed as Answered]
  
   Complaint: 21987906
  
  Heres an updated version that includes the mention of your saved email correspondence:
  
  ---
  
  **RE: Complaint ID #******** - Response to AvalonBays Comments**
  
  To Whom It May Concern,
  
  Thank you for your response to my complaint. However, I must express my dissatisfaction with how AvalonBay has chosen to characterize and address the significant issues I encountered during my tenancy at ********************************
  
  First and foremost, I must correct an inaccuracy in your response: the $1,500 credit was issued on August 3, 2023, not 2024, and was intended solely to address the immediate inconvenience caused by the flood, not the broader issues that arose thereafter. This credit does not begin to cover the distress, inconvenience, and additional expenses incurred due to the multiple maintenance failures and the subsequent displacement my wife and I endured.
  
  Furthermore, the offer of additional credit for increased utility usage was limited to potential excessive electric usage during the initial repair when the roof and ceiling were left open. This offer, while appreciated, was narrow in scope and (of course) did not account for the prolonged impact of the substandard repairs and the additional heating/cooling costs incurred due to the lack of proper insulation in the attic.
  
  I would also like to clarify that I have saved email correspondence that supports my statements regarding these offers and interactions.
  
  The suggestion that all leak issues were resolved is misleading, given that the initial repairs were substandard and ultimately led to further complications, such as ceiling cracks and additional leaks discovered later. Moreover, the hiring of unlicensed contractors is a significant concern that was not addressed in your response. This decision not only resulted in poor workmanship but also potentially violated building codes and compromised our safety.
  
  The waiver of the early termination fee, framed as a generous concession, was a necessity given the unsafe and uninhabitable condition of the apartment. It is worth noting that I was still required to pay full rent for an apartment that was effectively unlivable, with a compromised structure and ongoing health risks due to black mold.
  
  I respectfully urge AvalonBay to reconsider its position on this matter. A more appropriate resolution would include a refund of the rent paid for the period during which the apartment was uninhabitable, as well as compensation for the damages, stress, and inconvenience suffered as a result of the companys negligence.
  
  I trust that AvalonBay will take this matter seriously and look forward to a more satisfactory resolution.
  
  Kind regards, 

  
  ****** **********
  
  
  
  
  
  

  
  

  Business Response

  Date: 10/09/2024

  Hello *** *****,

   

  Please see our attached response. 

   

  Please let me know if you have any questions. 

  Customer Answer

  Date: 02/13/2025

  I understand that this case is being closed. However, it is grossly unfair that ***** was given months to respond to the complaint, while I was allowed only ten days and received only a single email notification. If this is your policy, so be it.
  
  I want it on record that I am completely dissatisfied with the companys response. Their reply fails to acknowledge the nature of the complaint or address any of the concerns raised. I have filed complaints with the ********************************* and local consumer protection agencies regarding this matter, and the company has responded in the same inadequate manner. ***** referred the issue to a risk manager who was neither involved in the incident nor has any direct knowledge of it. Furthermore, her initial response contained multiple factual inaccuracies. Given these circumstances, I am likely to pursue legal action.
  
  Thank you.