We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Associations

Navy Mutual Aid Association

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Associations.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/01/2024

    Type:Product Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    My dad *********************** held a policy with Navy Mutual for me totaling $118,601.75 that was to be made 10 years after his death back in December of 2018. I was unaware of this policy and never received a notice from Navy Mutual. About 3 weeks ago my sister asked me about this policy and then sent me the information on this policy. I have now contacted them 3 times, once a week and emailed them and they don't respond and will not give me a contact person. If I call they tell me the funds went to The Ohio Department of Unclaimed Funds, but I contacted them and they said that never happened! This sounds very fishy to me!!I'd like to know where these funds are and stop getting the runaround from them as well as the interest for these funds. I will also be looking into further actions that I can take to recover these funds.

    Business Response

    Date: 09/05/2024

    September 4, 2024

    The Better Business Bureau of
    ***************************; ********************
    ******************************
    **************** 20005

    RE:Complaint from ***************************, # ********

    Ladies and Gentlemen:
    Thank you for the opportunity to reply to the complaint that the Better Business Bureau received from *************************** about the Navy Mutual Aid Association (the "Association"), your ID # ********.

    The Association is a member-owned nonprofit organization that is tax-exempt under the Internal Revenue Code. We were established in 1879 to aid families of deceased members of the Navy, and our core mission today remains to help secure the future of those who serve our nation. In addition to making benefits such as life insurance and annuities available, we provide financial education to active duty servicemembers and veterans and, as the nation's oldest federally-recognized ****************************** an extensive array of veteran services.

    Mr. ******* complaint centers on the location of his portion of the death benefit proceeds from life insurance contracts that covered the life of his father, *********************** with the Association. *********************** died in November 2018, and benefits payments were made to the other beneficiaries related to these policies in January and March of 2019. After several attempts to contact ******************************* to settle his portion of the claim, we were unsuccessful in bringing resolution to the claim and the funds were escheated as unclaimed property in May 2023 to the Ohio Department of ****************** of *************************** of Commerce). Prior to Mr. ******* inquiry to the Better Business Bureau in August of this year, at our direction he contacted the Department of Commerce, which at that time had no record of these funds. Since Mr. ******* inquiry, and on his behalf, the Association reached out to the Department of Commerce and provided a copy of the receipt of the payment to the State representing Mr. ******* funds (inclusive of interest). On September 4th, the Department of Commerce confirmed it was in possession of Mr. ******* funds and is currently processing his request. At no time was the Association withholding Mr. ******* death benefit or otherwise not assisting him with recovering the funds from the Department of Commerce. We are pleased the State of Ohio has addressed its error.     

    We consider this matter satisfactorily resolved. Again,thank you for this opportunity to respond.

    Sincerely,
    **************************
    Rear Admiral, USN (Ret.)
    President & CEO

Navy Mutual Aid Association is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.