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Business Profile

Financial Technology

Wagestream, Inc.
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/25/2024

    Type:Delivery Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    This company supposedly mailed out two debit cards to my mailing address in March that never arrived. I have been in constant conversation with the company and have verified my address several times yet nothing has come to me. I was recently told that they ordered me another card and has a shipped out date of April 24th. Ive asked the company for the mailing address for where the cards are coming from but never received a response. Im trying to see if this is a real company.

    Business Response

    Date: 05/17/2024

    This message is to follow up regarding the complaint filed with the BBB (BBB Complaint #********) against Wagestream on 04/24/2024. We would like to thank the consumer for their patience while we investigated this situation. In summary, the consumers complaint was that she had not received the initial requested debit card, nor the second replacement card that Wagestream mailed to the address provided by the consumer.

    We have reviewed all of the relevant information, and it appears that the Wagestream support team correctly issued both the initial card and the replacement card to the address provided by the consumer, which was also confirmed by the consumer in subsequent communications.

    Since Wagestream has confirmed that the cards we sent were to the address on file, it appears to be a receiving issue at the consumers end of which we have no control.

    If you have further questions, please contact us.

Wagestream, Inc. is BBB Accredited.

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