Complaints

This profile includes complaints for BoxStar Movers's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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  BoxStar Movers

  4075 Wilson Blvd Ste 800 Arlington, VA 22203-1798

  
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  BoxStar Movers

  4650 Washington Blvd Apt 1012 Arlington, VA 22201-5747

  

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:05/02/2025

  Type:Service or Repair Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  The movers in the process of driving up a clock on a move left with personal belongings in excess of $5000

  

  Business Response

  Date: 05/08/2025

  Dear Better Business Bureau Representative,
  
  We take this allegation very seriously and have thoroughly reviewed the details of the move. Our experienced crew moverswho have worked with us for over several years without any prior incidentconfirmed that all items made available to them were loaded, transported, and delivered as agreed.
  
  The move involved fragile glass and mirrored furniture that required extensive wrapping and careful handling, which naturally increased the overall duration. Our time logs and GPS records confirm that our team worked continuously and did not extend the job unnecessarily.
  
  The customer had pre-staged approximately 20 to 30 boxes and various items in a shared building loading dock prior to our crews arrival. This area was accessible to other residents, building staff, and the public. The customer also mentioned being involved in a legal dispute with the management of the origin property. Given these circumstances, we cannot verify the condition or security of the items before our team began the move.
  
  In accordance with our procedures, we sent the customer a claim form to formally document any concerns. Despite multiple requests, the customer declined to complete or return the form, preventing us from conducting a formal claims review.
  
  Additionally, per our signed contract, high-value items such as jewelry or collectibles must be declared in writing prior to the move. No such declaration was made.
  
  We previously offered to review all available building and truck footage and remain fully open to cooperating with law enforcement. Our trucks are inspected daily by a manager to ensure nothing is left behind.
  
  While we stand by our crews professionalism and integrity, we are prepared to provide all supporting documentation and cooperate with any official investigation to bring clarity to this matter.
  
  Thank you,
  BoxStar Movers.