We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Office Space Rental

Spaces-The Artisphere

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Office Space Rental.

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:07/27/2023

    Type:Order Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I had a virtual office account with ***** (******************************), who switched to a new business and location, whereby I have no need for a virtual office at the new address (***********************. However, Spaces transferred my information without my authorization to have services be provided by them. Upon noticing this, I immediately cancelled the account via the portal. This, however resulted in the agreement ending after a 12-month contract (ending in ****). I have been attempting to get in touch with Spaces for 3+ weeks with little success. Attached are the emails that were sent, and the responses. The first ones were directly to the only known contact for Spaces, while the second were from when I had to reach out to their Sales division to get any response. I had also provided negative feedback about the business on ******* only to be told to contact customer support via their ******** page (screenshot attached). In the past 3 weeks I have received more emails (4) and phone calls (3) about outstanding payments than responses from the business to correct the problem. I am seeking to have them cancel my contract immediately, since I never agreed to it, and that they also annul all outstanding payment transactions. Overall, I have grave concerns about the legitimacy of this business, and the abysmal customer service that they provide. Thank you very much for any possible assistance in bringing this nightmare to an end.

Spaces-The Artisphere is NOT a BBB Accredited Business.

To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.