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Business Profile

Online Education

Straighterline Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Reviews

Customer Review Ratings

1

Average of 4 Customer Reviews

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Review Details

  • Martez C

    Date: 05/04/2023

    This conpany is Crooked and fraudulent. If you finish classes they will go back in and ungrade them even if its weeks after and try to make you repurchase the course the academic advisors are terrible, unprofessional, they take weeks to get back with you, they never answer phones, and they dont tell you that you have to buy $300 lab kits. What this company is doing is fraud and if you buy a course from them i suggest you call your bank and let them know that this company is fraudulent and the advisors don’t even have enough training and education! The owner doesn’t even have the decency to have a corporate number, the emails they send out are so bland and automated looking you never know when its a real email. A Class Action lawsuit needs to take place because straighter-line has a reputation for grade inflation and educational malpractice

  • Adam B.

    Date: 02/16/2023

    If I could give StraighterLine zero stars, I would. My college recommended them as a budget-friendly alternative. I registered for one course, didn’t complete the course and they continued to bill me. Monthly. In excess of $2000. And during that time my school stopped accepting their courses. They aren’t accredited.. They say their policy is:
    “Refunding the money after processing the payment is outside of our policy and the policy you agreed to in the Terms & Services Agreement. This is why we request that students cancel their membership prior to their billing date to avoid unwanted membership fees.”
    I say that’s rubbish. If an account is inactive, stop billing. When I contacted them, they didn’t stop billing. Then, they offered a settlement that wasn’t even half the amount that they’d collected. Subsequent communications resulted in them offering less and less. Keep in mind - it was one course, my college no longer accepted their coursework, and they continued to bill. Now, how do I for my other courses? Clearly they don’t keep the student’s budget in mind.

  • Aljenae G

    Date: 01/14/2023

    I'm highly upset that I took exam two exam for them and once I tried to send my transcript over it said it was successfully sent over to my school. I'm calling my school to ask if they got a transcript keep being told no and I was getting really confused. Looked at the transcript section of straighterline and now see that there is a hold. No one has emailed me or called me to tell there was hold on my account. I had to call myself and all they can tell me I was flagged for a virtual machine/remote desktop but can't give me an explanation for what that means. Very unprofessional to me and I bet they won't reach out to me until I cancel my membership which by the way is next week January 19th and I will not be signing up for them again because not only that I was having trouble with starting my exams and they were also not helpful then. I just feel like they want the money but don't want to give them help for it. Sadly I already paid for another class with them before I knew my transcript was on hold. Hopefully they don't give me trouble on my exam as well. They let you use notes on your exam but don't want you looking down at them! Make that make sense!

    Straighterline Inc

    Date: 01/18/2023

    Hi Aljenae, thank you for bringing this to our attention, we understand your frustration. It looks like your final exam was flagged on Friday 1/13/2023 due to a proctoring provider incident. When this happens, it requires us to perform an additional review on our end before we can approve a transcript. We reviewed the incident immediately on Tuesday morning (1/17) and have approved your transcript. There is no need to retake the exam. It looks like you were able to discuss your concerns on the phone with our Director of Student Services on 1/17 and all has been resolved. Please reach out to us directly at (877) 787-8375 should you have any questions or concerns.

  • Rachael G

    Date: 11/14/2022

    Let me just start out by saying.... I am not happy or satisfied with this site, requirements and how messy, unorganized and unprofessional these proctor exams are. Don't get me started on their ridiculous prices. $99 for membership plus the class. Oh yeah guys.... YOU CAN ONLY TAKE THE EXAM ONCE. I studied for 5 days and had my exam scheduled on Sunday which I couldn't attend my nephews surgery. I met the proctor named Angelo G and after 15 mins of doing all the required computer requirements, rules, looking around my room etc, I started taking my exam. Little did I know, he transferred the chat to someone else which I had no knowledge of until AFTER I submitted the freaking exam. 2 1/2 hours of my day for nothing!!! Not only do you guys not allow us to retake it DUE TO YOUR MISTAKES, but I will have to pay for the class again and DO ALL OF THE 15 CHAPTER QUIZZES AGAIN??? Ridiculous and biggest waste of time!!!!!

    Straighterline Inc

    Date: 11/22/2022

    Hello,

    We apologize for the confusion. Our Academic Success team will be contacting the student today to address what seems to be issues related to the proctoring service. Simultaneously, we are working closely with our proctoring provider to rectify any issues that may impact any other students. We will have a more detailed update shortly.

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