We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Plumber

All Plumbing Inc
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 2 total complaints in the last 3 years.
  • 1 complaint closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:08/31/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    January 2023, all plumbing installed a sump pump. Everything appeared to be working correctly. in July 2023 the pump started sounding an error alarm. I contact the office and reported the issues. They came out to look at the pump and said that the pump was operating correctly and it is an electrical issue and suggested that I call an electrician. All of august we have been resetting the alarm. Today 8-31-23 I called the maker of the pump (*******) and explained the issues that is being reported on the panels. They looked the codes up and said that the floaters were installed wrong. I called all plumbing and they said that I did not know what I was talking about and everything was installed correctly. They keep saying that they will send an electrician and no one is coming to address the issue. The office keeps saying that, we should have reported the issue, which I have done so several times to anyone who picks up the phone. I need my sump pump working or refund the money that was paid.

    Business Response

    Date: 09/06/2023

    These pumps were installed in January. And have been working fine until August. We never denied the property of any service.   We have been working with the building management. We want out their couple of  times. We explained to the property manager. This is not a plumbing issue. We need to get the electrician out there. And we are depending on the electrician schedule.  We just sent an electrician out there  last week. August 31, 2023.  We found the floats were missed with by some one else. They were not in the same location as originally installed. The electrician had fixed them at the right level. We did not charge the management for this service as a good gesture. Even though we paid the electrician $590 for this service. She is welcomed to hire another company and we will pay for the service to see if there are any defects in the install.

    Thank You 

    All Plumbing Inc. 

    Customer Answer

    Date: 09/07/2023

    All Plumbing has resolved the issue.  Thank you for following up on this matter. 

    Customer Answer

    Date: 09/08/2023

    All plumbing sent their electrician who originally installed the pump and corrected the issue. This issue has been resolved. 

    Customer Answer

    Date: 09/11/2023

    [A default letter is provided here which indicates your acceptance of the business's response.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me. 

    Regards,

    ***************************

All Plumbing Inc is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.