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Business Profile

Spa

Vishka Skincare Medspa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:03/25/2024

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.

    Better Business Bureau:

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution is satisfactory to me.  I need the refund forms to sign, they were not included in the response. Could you ask them them to send over before closing out the case? 

    Regards,

    **************************************************

    Business Response

    Date: 04/14/2024

    ---------- Forwarded message ---------
    From: vishka Skincare <**********************************>
    Date: Sunday, April 14, 2024 at 8:53:59 AM UTC-4
    Subject: Vishka skincare complaint ID: ******** ***************************
    To: *********************************** <***********************************>


    Dear Better Business Bureau:

    Regarding the complaint # ******** *****************************;According to her botox injection procedures, Vishka defends herself and answers:

    Vishka skincare is deeply sorry to hear about this unreal , baseless claims made by Mr *********************** are entirely unfounded.  Unfortunately ,For some customers seeking complimentary services, such unfounded and unfair allegations are common. Clinics are often wrongfully accused of unsubstantiated claims in order to reclaim money.

     This individual person received the recommended 75 units of Botox, as per the protocol, which requires waiting at least 10 full days to see the final result. 

    He visited the clinic again for a second injection before the initial ten days, disregarding the protocol. Additionally, He didn't wait even a day after the injection to see the results and proceeded to write inaccurate and unreal complaint.

    According to the relevant forms already signed by ****************, Vishka does not have a refund policy, but to resolve this unwanted and unreal problem, Vishka is willing to refund $300 if *************************** the refund forms to resolve this issue. 

    Best regards 

    Vishka skincare 

Vishka Skincare Medspa is NOT a BBB Accredited Business.

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