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Business Profile

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Certification Board of Infection Control & Epidemiology, Inc

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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  • Initial Complaint

    Date:06/28/2023

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid for a board certification with this agency however I didn’t receive any communication that my application was approved hence I was not allowed to take the exam because of this missed communication , when I contacted them to follow up I was told that my approval period as passed and they refuse to allow me to schedule an exam after they have taken my money

    Business Response

    Date: 07/16/2023

    *************************************** was approved to take the examination and was emailed on 11/7/2022 that she had until February 15, 2023 to schedule her examination. After this date, the exam fee would be forfeited.

    All candidate policies are outlined in the Candidate Handbook which candidates attest to reading when they apply for an examination: ************************************************************************************
    Screen shots of the email and dates sent are listed below. Ive also copied and pasted the correspondence in the attached PDF. This is standard policy for CBIC and all its applicants. 

Certification Board of Infection Control & Epidemiology, Inc is NOT a BBB Accredited Business.

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