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Business Profile

Online Retailer

Cerebrum Software Solutions Inc.

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Online Retailer.

Complaints

Customer Complaints Summary

  • 7 total complaints in the last 3 years.
  • 7 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:01/18/2025

    Type:Billing Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Cerebrum iq continuously to take money to pay for a subscription Ive tried to cancel since 5/2024. They continue to take and charge me $19.99 for something I do t use nor am i interested in any of their products. I want my refund for the last 7 months. Theyve been charging my Sezzle account. As a result I e been charged overdraft fees to the bank account that my Sezzle is connected too. Ive gotten 7 overdraft fees as a result of cerebrum charging me even after Ive been trying to cancel but dont know how.

  • Initial Complaint

    Date:12/09/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was to pay $0.99 for an iQ test result Due to deceptive practices and wording before going to actually pay the $0.99 they ask if youd like additional services for a fee with options to skip or agree 4 options are given all with Addons with option to skip or agree after skipping the 3rd option it charges immediately $69.99 this company needs to be held liable for their deceitful and predatory actions and held accountable. When I agreed to the free trial I did not agree to the following attached.

  • Initial Complaint

    Date:11/12/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid 99 for a free trial. when I cancelled, I was charged ***** for a subscription.

  • Initial Complaint

    Date:10/20/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I paid $0.99 to Cerebrum IQ on 10/19/24 for the promise of an accredited IQ tests results. I got an email saying my IQ was 120, and my certificate said 108. There is either a technical glitch or this program is just fake all together. I want a refund, discontinuation of their false advertising claiming the test is accredited, and for my subscription to be confirmed that its cancelled. My account is under the email *********************

  • Initial Complaint

    Date:09/22/2024

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I signed up for a trial period that was to cost $.99 for 7 days. I was charged the $.99 plus $49.99 two times. The company is refusing to refund one of the $49.99 charges saying I signed up for something different that was not clearly marked or marked or the total charge stated on the payment page.

  • Initial Complaint

    Date:08/28/2024

    Type:Sales and Advertising Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was advertised a $0.99 IQ test service and decided to try for fun. Upon selecting a number of options which were very confusing to go through, I thought i had correctly selected the $0.99 option. Upon opening my email, I found I had accidentally selected to "skip" something or other (it's still not clear to me) and had apparently accidentally subscribed to a recurring $49 service of some sort, again still unclear.Upon immediately realizing my error I contacted the company to reverse the charge and they declined according to their refund policy. I feel strongly that these practices by Cerebrum were specifically designed with the intent to trick the user into payment of an increased and recurring subscription fee.

  • Initial Complaint

    Date:08/28/2024

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I was unknowingly signed up for a subscription rather than the one-time purchase in July 2024. I have attempted NUMEROUS times to cancel -- the website makes it purposefully difficult to cancel anything with no real customer service representative available and in the meantime, continues to charge my bank $19.99 each WEEK!! I was finally able to successfully cancel on August 16, but was still charged yet again on August 19 and they claim there was no cancellation until August 23. Their chat systems will detail that they confirmed my most recent cancellation on August 19. This is absurd!!!!

Cerebrum Software Solutions Inc. is NOT a BBB Accredited Business.

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