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Business Profile

Spa

Evolve Salon & Spa

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:04/30/2024

    Type:Service or Repair Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I went to get a haircut at the salon with the owner and we discussed 3 inches getting cut off my hair. I had to intervene because at that point she cut off 10 inches of my hair and lied to me about the length she was cutting off. I view my hair as an investment. *** spent hundreds of dollars on hair products a Dyson air wrap and Ive spent $1500 in the last six months bleaching my hair. It has caused me deep emotional distress. I havent been able to eat in the last three days because I wasnt ready for all my hair to get chopped off. They have not reached out to me in the last 24 hours and this has caused me emotional distress, and a financial burden with zero compensation and lying to my face.

    Business Response

    Date: 05/07/2024

    This situation was resolved on January 31st (see signed document indicating satisfaction of the complainant).

    We provided compensation of an agreed upon amount to resolve this issue on January 31st.See attached files - specifically the document signed by the complainant as well as an owner of Evolve Salon & Spa with an additional witness signature.

    Business Response

    Date: 05/10/2024

    This issue was resolved on January 31st.

     

    The attached documentation shows satisfaction on the part of the complaintant. 

     

Evolve Salon & Spa is NOT a BBB Accredited Business.

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