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Business Profile

Dog Breeders

Rockn Ridge Retreivers

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Dog Breeders.

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint type

  • Initial Complaint

    Date:09/16/2022

    Type:Product Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    We purchased a Black Labrador Retriever, River, from ********************* at Rockn Ridge Retrievers in January 2022. When River was four (4) months old, she bit one of my children. We immediately contacted **************, who is the breeder, to express our concern and ask for guidance. We tried working through the problem with **************** instruction. The problem persisted and in July 2022 ************** offered to work with River to try and break the food aggression. He told us that if he was unable to gain significant improvement with her food aggression in a few days then we would only have to pay $30.00 a day for boarding. If he was able to correct her behavior, he would charge $60.00 per day. When we picked up River, I paid him the $60.00 a day for a total of $420.00. He told me that he was able to gain significant improvement, so I trusted him. Two (2) days after we picked up River, she bit another one of my kids. My wife reached back out to him to try and come up with a plan moving forward because purchasing an aggressive family dog was unacceptable. ************** was very passive aggressive starting early on with my wife regarding the whole situation. We paid a premium of $2,200 to purchase River because ************** gave us valid reasons to believe that we were getting what we paid for. He said that he has sold over 500 dogs. He eventually went from passive aggressive to straight out blaming us for purchasing a dog that we could not handle. He has no basis for his assumptions and is completely wrong about is accusations. I have been able to speak with a couple other breeders and trainers and have received a very different approach. I have asked ************** three (3) times to refund the over payment of $210 we paid. He has not responded. I understand there are a several things that were frustrating to me about how he handled this situation and most of which I can not change. However, it is clear that he owes us $210 for the overpayment of his attempt to fix the food aggression.

    Customer Answer

    Date: 10/17/2022

    [A default letter is provided here which indicates that the business has not responded to you directly.  If you wish, you may update it before sending it.]

    Better Business Bureau:

    At this time, I have not been contacted by Rockn Ridge Retreivers regarding complaint ID ********.

    Regards,

    ***********************

Rockn Ridge Retreivers is NOT a BBB Accredited Business.

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