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Business Profile

Hardware Sales

Ashland Ace Hardware

This business is NOT BBB Accredited.

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Complaints

This profile includes complaints for Ashland Ace Hardware's headquarters and its corporate-owned locations. To view all corporate locations, see

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    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:11/17/2022

      Type:Service or Repair Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      Date of transaction: 10/17/2022 Total Paid: $371.00 I was told I could have 10 new window screens made for $22 a piece. Upon drop off of sample screens (borrowed our neighbors so they had correct measurements- neighbors screens fit our windows) price was changed to $33 a screen. We agreed on that. Weeks later when they called me to let me know they were ready the price changed to $40 a screen. I tried to tell them that was not the price agreed upon. After speaking to the manager she lowered the price back to $33 a screen. We picked up the screens and paid and once we got home and tried to put the screens in they did not fit. The framing was too thick. We called the store back and they said they would re-make them to fit. We also provided pictures to them of why they didn't fit. Weeks went by with no phone call. I called and **** (the gentleman who makes the screens) told me they were ready. When I went to pick them up they only had 8 screens on 11/17/2022. They told me we only returned 8 - which was not correct. Then, they tried to get me to pay for the screens again. I tried to ask for the manager but they told me she was not there. The window screen *************** tried to tell me we didn't even really need the screen due to the weather. After arguing with him, I took the screens home and ask for a manager to call me with a full refund as this process has been horrible and I haven't had the screens for weeks and the ones I picked up for the second time are missing two. I have not heard back on this from them.

      Business Response

      Date: 12/08/2022

          
       
      To Whom, This complaint has been closed on our end with a full refund to the customer. The customer was very pleased with the resolution. Thanks for your efforts. ***************************

      Business Response

      Date: 12/08/2022

          
       
      To Whom, This complaint has been closed on our end with a full refund to the customer. The customer was very pleased with the resolution. Thanks for your efforts. ***************************

    Ashland Ace Hardware is NOT a BBB Accredited Business.

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