We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Auto Salvage

Parts Unlimited Auto Parts Store
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

If you've experienced an issue

Submit a Complaint

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

Sort by

Complaint status

Complaint type

  • Initial Complaint

    Date:04/24/2023

    Type:Service or Repair Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Our shop purchased a used engine assembly from Parts Unlimited 3/20/2023 by VIN to install in a customer's vehicle in our shop. Immediately after installation, the engine provided by Parts Unlimited, was found to be extremely noisy and to have pre-existing catastrophic damage that was not disclosed prior to installation. The vehicle never made it out of the shop. Contact was made immediately to notify the yard of the faulty engine and was advised that he had another and he would get it sent to me within a couple of days. In the mean time, we removed the faulty engine to await the replacement. Several days later, we still had not seen or heard from them so we called to follow up on the ETA of the replacement engine assy. He explained he didn't have another engine to give me, he was not going to look for another one and he was not covering the cost of labor/ fluids etc to install/ un-install their faulty engine. I explained to him that it was bad business to refuse to cover expenses in this case as the normal warranty hadn't even begun yet. The receipt states a "90 day warranty" and he did not disclose that it would be only a parts warranty until I called 4/24/23 to ask for him to pay for 15 hours of labor & fluids that was necessary to replace the engine. He ultimately stated he would refund me the cost of the engine and proceeded to hang up on me. It is very unethical to expect the customer to pay for all of this or the shop to eat all of this cost when the customer never got the opportunity to drive the car at all. We ordered parts in good faith that the business would practice good ethics considering . It is not right for the technician & shop to cover the cost of their poor ethics & poor business practices. We would consider discounting labor & fluids to resolve this issue. Contact is requested to settle the bill as soon as possible. A refund receipt for the engine assembly is also requested immediately.

    Business Response

    Date: 05/08/2023

    I reimbursed the cost of the engine, labor and fluids in April.   They should have received the refund check.

    Customer Answer

    Date: 05/09/2023

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards, ******** ********** *******

Parts Unlimited Auto Parts Store is BBB Accredited.

BBB accredited business seal

This business has committed to upholding the BBB Standards for Trust.

Why choose a BBB Accredited Business?

BBB Business Profiles may not be reproduced for sales or promotional purposes.

BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

BBB Business Profiles generally cover a three-year reporting period, except for customer reviews. Customer reviews posted prior to July 5, 2024, will no longer be published when they reach three years from their submission date. Customer reviews posted on/after July 5, 2024, will be published indefinitely unless otherwise voluntarily retracted by the user who submitted the content, or BBB no longer believes the review is authentic. BBB Business Profiles are subject to change at any time. If you choose to do business with this company, please let them know that you checked their record with BBB.

As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.