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Business Profile

General Contractor

Stateson Homes, LLC

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in General Contractor.

Complaints

This profile includes complaints for Stateson Homes, LLC's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Stateson Homes, LLC has 3 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

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    • Stateson Homes, LLC

      618 North Main Street Blacksburg, VA 24060

    • Stateson Homes, LLC

      2001 S Main St Ste 102 Blacksburg, VA 24060-6667

    • Stateson Homes, LLC

      347 Clover Hollow Rd Newport, VA 24128-4130

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 1 complaint closed in the last 12 months.

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    • Initial Complaint

      Date:12/05/2024

      Type:Product Issues
      Status:
      UnansweredMore info

      Complaint statuses

      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      When we signed our contract to build our new home in April 2024, we were told by the sales manager that "all Stateson homes have 9 foot ceilings on the first level". When we signed our contract, we were also given a document that has all of the standard features that Stateson provides, which again states 9 foot ceilings. When we were more than halfway through our build, our realtor suggested that we come measure our ceiling height, only to find out that they are 8 ft. We reached out about this issue, the sales manager (******* ********) knew about this discrepancy, but nobody felt the need to notify us. We asked for the same LVP floors upstairs instead of carpet and to upgrade to the single bowl sink to increase the value of our home that was lost without our knowledge due to the discrepancy of the ceiling height. We were told that Stateson will only pay money towards our closing costs. Immediately upon closing, we have encountered numerous poor craftsmanship issues throughout our entire house. This includes: skid marks in the pavement on our driveway, an extremely crooked wall in our powder room on the main level, a crooked ceiling in our kitchen with a noticeable gap above our cabinets, poorly stained and painted stairs, uneven tiles and grout in our master bathroom shower, our kitchen island granite countertop has 20-30 dime size yellow rust marks on it, 8 foot ceilings on both levels of the home, dents and cracks in multiple areas of trim surrounding doors and windows in the home, missing drywall that was not fixed on purpose was behind a bathroom light fixture, crooked door hinges, cracked paint on the walls less than a month after the house being finished, the area where the backsplash in the kitchen meets the granite was not caulked, and carpet that does not go far enough beyond the trim on the second level.

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