Complaints

This profile includes complaints for CORA Physical Therapy's headquarters and its corporate-owned locations. To view all corporate locations, see Find Local Branches.

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CORA Physical Therapy has 15 locations, listed below.

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  CORA Physical Therapy

  1997 S. Main Street Suite 601 Blacksburg, VA 24060-6637

• 

  CORA Physical Therapy

  13307 Booker T. Washington Highway Hardy, VA 24101

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  CORA Physical Therapy

  165 Holt Garrison Parkway Suite 595-A Danville, VA 24540

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  CORA Physical Therapy

  300B Pell Avenue Rocky Mount, VA 24151

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  CORA Physical Therapy

  103 W Edge Way St 10 Lynchburg, VA 24502

The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

• Initial Complaint

  Date:01/28/2025

  Type:Billing Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I started Physical Therapy with CORA Physical Therapy in Vinton, VA last April. I have both ****** **** and ******* and thus have no co-payment. Therapy went as planned and no issues with payment from my insurance companies. Several months later I got a bill in the mail stating that my total charges were $409 and the insurance adjustments were also $409, but somehow the total due was $15.00. Makes no sense. I went to the office in Vinton and they said it was a mistake and they would take care of it. The next month, same thing only now it had three different visits. All show the bill amount and the adjustment amount as the same, but has a mysterious balance due. Attempted to call the number on the bill several times, but couldn't get anyone to answer the phone. Once again, I went into office and they said...sorry, we will take care of it. Got another the next month, called CORA billing and finally talked to someone who told me it was an error and he would send it to his supervisors for correction. I should disregard the bill. Got another last month, went to office...disregard please....Today, I received another yet again...a bill that says "Total charges $2116. Insurance payments and adjustments $2116. Amount due: $70.95" along with Bright red "PAST DUE" ON IT. This is extremely stressful, time consuming and bordering harassment. I do not owe them anything and their records clearly show that, but 9 months later, they still send me bills that make absolutely no sense. The sad part is the therapist was really good, but I won't return here for my post-surgery therapy because of this. I take great pride in my credit score and fear that their billing errors will hurt me.

  Business Response

  Date: 02/04/2025

  Good Evening,I apologize for taking so long to respond.  ****** ******, our Regional Trainer, had a death in the family and I wanted to consult with her because i knew she had worked on this case a while back  To start, I sincerely apologize for the stress and time you have spent on this billing issue.  The last thing people need is one more thing to worry about.  I spoke with ****** yesterday and she thought this issue had been cleared up months ago.  She felt terrible to hear that issue was still not resolved for the Mrs. ****.  She sends her sincere apology.  She contacted our billing office and they sent the following email:Hi ****** The patient's secondary insurance ******* is incorrectly applying amounts to
  the patient. I will have to send the account to get correct. Please let the
  patient know to disregard her statement. Thank You ***** ********** Patient Collection Specialist Please disregard the statement.  Nothing has been sent out that would affect a credit score.  ****** said Mrs. **** could call her if she had any specific questions at ***** *** *****  We want nothing more than to make this right and for Ms. **** to not have to worry about this.  If you need anything more from me or want to contact me please feel free at ***** *********  *** ***** (Regional Director- Virginia) 

• Initial Complaint

  Date:05/24/2024

  Type:Customer Service Issues
  Status:

  AnsweredMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I was going to the Cora facility in Lynchburg Virginia. I was going twice a week may weeks for my jaw. I was told my copay was $25 dollars and I always paid at the time of appointment, never had an outstanding balance or anything. An entire YEAR later I started receiving bills from them saying I owed hundreds of dollars. I called and spoke with someone who was rude from billing and she said I was supposed to be paying $40 dollars instead $25. Why didn’t anyone catch this? Why am I finding out a year later? I would not have been able to afford to go at the rate and for extended amount of time had I known that at the time the services were actually rendered and u do not feel responsible for this. I want the company to adjust my fees or resubmit to insurance, or write these off. I am no longer under this insurance plan and haven’t been able to get any answers from insurance bc of this other than there were most likely two co pays and they are either billing for the wrong type or they told me the wrong copay but how am I responsible for that mistake? I even signed a paper saying I was to pay $25. I’m still receiving bills.

  Business Response

  Date: 06/04/2024

  Good AfternoonAfter having multiple people from billing looking into this situation, I think we have found the problem.  The patient was told up front that she had a $25 co-payment for each visit, and she paid for her visits.  Her insurance considers PT as a "Specialist" and her co-payment is actually $40/visit and that is why she has an outstanding balance of $58.48.    Since we told her $25/visit, that is what we will hold her responsible for.  Billing said they will make the adjustment and zero her account out.  Apologize for the mix up.  *** *****Regional Director - Virginia

• Initial Complaint

  Date:08/03/2023

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  -5/8/23: scheduled a free, no obligation screening as advertised on the CORA website for my 22yr old son ***** to see if CORA would be able to provide speech therapy for him. After the screening we were told we would get a call back providing what service they could provide and to schedule therapy sessions
  -No one ever called back
  -6/26/23: received a bill dated 6/23/23 in the amount of $250 for the free screening
  -6/29/23: I called the number provided on the statement **************. Spoke with *****. She said she would look into it and call back.
  -7/10/2023: after no call back from *****, I called the ***# again. Spoke to ***** who said she would look into it and call be back, and she also suggested I also call the local office to help expedite communication.
  -7/10/2023: I called the local office and spoke to ******* who said they were busy but he would look into it and call me back.
  -7/26/2023: Having received zero communication from anyone regarding my issue, I called the ***# for an update and spoke to ****. She said there was no news but she would contact the local office and give me a call back. I received no call back.
  -8/3/2023: I called the ***# and spoke with ****, who said there was no update to the account.
  
  In summary, we were billed $250 for their on-website advertised free, no obligation screening and I would like for this false billing to be corrected and removed with a zero balance statement mailed as confirmation the error was corrected. I have no interest in a delinquent medical debt being falsely imposed upon myself or my family, and hope the BBB can assist where I have been unsuccessful in working with CORA to correct their billing mistake.
  
  On record patient: ***** ******** Account #: *********

  Business Response

  Date: 08/18/2023

  It was discovered that there was some kind of miscommunication regarding services requested, but we are
  happy to resolve this by waiving the fee.  We apologize for any confusion.  Thank you.

  Customer Answer

  Date: 09/06/2023

  I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I just spoke with CORA and they confirmed a zero balance and are mailing a paper copy of that to me as well. At this point I am satisfied with the resolution the BBB has helped provide with my complaint. *****

• Initial Complaint

  Date:08/16/2022

  Type:Billing Issues
  Status:

  ResolvedMore info

  Complaint statuses

  Resolved:

  The complainant verified the issue was resolved to their satisfaction.

  Unresolved:

  The business responded to the dispute but failed to make a good faith effort to resolve it.

  Answered:

  The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.

  Unanswered:

  The business failed to respond to the dispute.

  Unpursuable:

  BBB is unable to locate the business.

  I visit this CORA physical therapy on December 8, 10, 13, and 15 on 2021. The CORA Physical Therapy charged me full price of $70 each time. So in total is $280.
  They also keep my insurance information and file claim to my insurance company, *****.
  After ***** processed the claim, they sent check directly to the CORA physical therapy. Based on the EOB of claims. I only need to pay $17.7 for each visit. So there is an overpayment. I should get a reimbursement for amount of 280-4*17.7 = $209.2.
  I tried to reach *****. ***** confirmed that check are sent to the medical provider. I need to contact CORA physical therapy for refund.
  I contacted CORA physical therapy many times in the past serval months. Most time there is nobody to answer the call. I did called successfully on May 10th, June 9th, June 24th. The representative always tell me to wait because they are waiting for the coordinator response. Lots of excuse such as on vacation.
  My Account # in CORA physical therapy: ******** The agents tell me there are multiple notes about refund on my account. But they cannot help me because waiting for the coordinator.

  Business Response

  Date: 08/24/2022

  Please see the following response from our CBO office: "I wanted to reach out and let you know that there have been attempts to contact this patient on 2 separate occasions.  Both times we are not getting an answer but then get a message that there is no voicemail setup to leave the message to contact us back.  We need her to supply the full credit card information, as it is not stored on file, in order to be able to give her the refund back to her credit card.  If it could be indicated that she needs to return a call to the CBO we are waiting to refund her $209.20 back to her ****. If it could be noted in the BBB response to  please have her contact one of the reps at ************ we can get this settled for her." 

  Customer Answer

  Date: 08/27/2022

  I called the business on Thursday. They have issued the refund. I'm satisfied for the result. This complaint is resolved.
  
  Regards,
  
  ***** ****