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Business Profile

Fire and Water Damage Restoration

Restoration 1 of Roanoke

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:06/06/2024

    Type:Billing Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I filed a claim with ********, with a date of loss, 12/25/2022. Restoration 1, now Broadstone Restoration, is requesting that I pay additional funds above and beyond what ******** has approved and paid. The ******** adjuster, **** ****, has advised that the amount is excessive and the company is not due any additional funds. The company is now pursuing me to pay the difference of $2870.21.

    Business Response

    Date: 06/14/2024

    Based on our work contract it states we use a modified Xactimate price list. Both the company and most insurance carriers use this exact program. However, insurance carriers go with a standardized baseline price list and do not want to honor Xactimates user agreement. Which states that the price list in Xactimate is merely a starting point and should not be used as the rule. Contractors are instructed to make their own price list based on their respective businesses overhead. Based on our contract we bill the insurance carrier as a courtesy, but that any remaining balance is due by the homeowner. This is why we are pursuing a remaining balance of $2870.21 because that is what the insurance shorted Mrs. ****** on her insurance claim. 

Restoration 1 of Roanoke is NOT a BBB Accredited Business.

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