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Business Profile

Golf

Clear Creek Golf Club

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 1 complaint closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:04/24/2025

    Type:Order Issues
    Status:
    Resolved
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    Clear creek golf was advertising a membership for around 200. I was there on a Saturday play and was talkin in to purchasing a membership. At the time I was told it was for 2 years and only had to pay cart fees which was 18 dollars. I purchase 2 memberships that day at a cost of 400. This year I was told that the membership has limitations. I was told it could only be 3 days in advance to get a time. On 4/24 I was told it the time had to be after 11. I couldn't get one closer to a time I wanted and would have to pay full price if I want to play. I ask why wasn't this explained to me and it was basically worstless to me. I did ask if there was a refund available because I had only used it twice. I was told by ****** no and I could take it up with a ***** ******. I feel this is very deceived in information on the purchase. My opinion this is boreline false advertising or a bait and switch. I would really like a refund. At the least there needs to be a paper give with membership stating rules and limitations. Membership numbers are ********** and **********.

    Business Response

    Date: 05/09/2025

    This is an anniversary membership, not a platinum membership. The Platinum membership would cost $750 for 1 year, the anniversary membership is only $98 per year (2 -year $198). When the customer bought the membership cart fees were $19 and was told the rate would go to $22 starting Jan. 1, 2025 (the new rates were also posted on the door). Due to the very low price of the membership, we have some restriction. The 2 main things are the Booking Tee Times (the earliest they can book a tee time is 3 days in advance), the other is Weekends and Holidays they cannot play as a member before 11:00 am (Weekends are Sat. & Sun.). All of this information was discussed before anyone purchases the membership. Member packets are here and ready to pick-up. Unfortunately we do not offer refunds or transfers on these memberships. The customer is more than welcome to call me to discuss the issue, he has not reached out to me directly. ***** ******

    Customer Answer

    Date: 05/09/2025

    I have reviewed the response made by the business in reference to complaint ID ********, and find that this resolution would be satisfactory to me.  I will wait for the business to perform this action and, if it does, will consider this complaint resolved.

    Regards,

    ****** *********

Clear Creek Golf Club is NOT a BBB Accredited Business.

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