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Business Profile

Hot Tub Dealers

Southern Pools and Spas
BBB accredited business seal
BBB Accredited BusinessA+Rated by BBB

Complaints

This profile includes complaints for Southern Pools and Spas's headquarters and its corporate-owned locations. To view all corporate locations, see

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Southern Pools and Spas has 4 locations, listed below.

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    Customer Complaints Summary

    • 11 total complaints in the last 3 years.
    • 7 complaints closed in the last 12 months.

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    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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    • Initial Complaint

      Date:08/19/2022

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I bought a stealth underground pool from this company and have had continuous problems with it with prolonged periods between repairs and it still isn’t fixed. I feel like they are waiting out my warranty. The company says it is fixed but at this point I feel that it was not installed properly to begin with. The contractors recommended for my install ruined my back yard. When I purchased the pool I was told that everything was included for the install and it definitely was not. I have paid as much for this pool as I would have for a much fancier model. The company mismeasured my yard and originally sold me a much larger pool which we then had to downgrade due to their mistake but the cost did not go down for the smaller product. The contractors left two 250 pound(approx) piles of concrete sitting in my back yard which I had to hire someone to help me dispose of. I want resolution and have tried to get the company to stand behind their product. At this point my family has used this pool 4 times in 12 months due to the continuing issues. What can I do?

      Business Response

      Date: 01/03/2024

      My records show that we went out June 20,2022 to install a multiport and unions for the heater. And again August 17, 2022 to address a leak at the filter and heater. The crew took a new filter and heater unions with them on this job.

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