We use cookies to give users the best content and online experience. By clicking “Accept All Cookies”, you agree to allow us to use all cookies. Visit our Privacy Policy to learn more.

Manage Cookies
Resources for Businesses My BBB
Share
Business Profile

Hotels

Quality Inn of Bristol

This business is NOT BBB Accredited.

Find BBB Accredited Businesses in Hotels.

Complaints

This profile includes complaints for Quality Inn of Bristol's headquarters and its corporate-owned locations. To view all corporate locations, see

Find a Location

Quality Inn of Bristol has 2 locations, listed below.

*This company may be headquartered in or have additional locations in another country. Please click on the country abbreviation in the search box below to change to a different country location.

    Please enter a valid location.

    Customer Complaints Summary

    • 1 complaint in the last 3 years.
    • 0 complaints closed in the last 12 months.

    If you've experienced an issue

    Submit a Complaint

    The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

    Sort by

    Complaint status

    Complaint type

    • Initial Complaint

      Date:05/03/2023

      Type:Product Issues
      Status:
      Answered
      Resolved:
      The complainant verified the issue was resolved to their satisfaction.
      Unresolved:
      The business responded to the dispute but failed to make a good faith effort to resolve it.
      Answered:
      The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
      Unanswered:
      The business failed to respond to the dispute.
      Unpursuable:
      BBB is unable to locate the business.
      I booked my hotel stay on April 16 around 3pm , after i put on my credit card info the system crashed down . I did not get a confirmation through email . So i decided to book another hotel this time its kingsport Tennessee since im heading there for the night. Immediately I got the confirmation. When i opened my email I found another message from choice hotel confirming the Quality inn booking , i decided to cancel as i have the other confirmation . I called Choice hotel at around 4:30 upon seeing the confirmation in order to cancel the Quality Inn booking spoke with customer service of Choice Hotel who adviced me to call the direct number of the hotel but the person who answered was not helpful in fact he was do rude and said it cannot be refunded and cancel since ACCORDING TO THEIR POLICY IT SHOULD HAVE BEEN CANCELLED ON APRIL 15??? How can i cancel a transaction that happened on April 16??!! Called again to Choice Hotel customer service and this time i got a nice lady who tried to help me. She said QUALITY INN will only charge me for $20 , not the full amount.But now i saw they charge me for $102.92 . I don’t think this is fair since I already settled for a $20 charge and also it was not my fault when their system crashed down and now they charge for $102.96 that I did not even consumed. By the way I’m a Choice Hotel member for many yrs but Im now in doubt whether to continue being a member. I need my refund.

      Business Response

      Date: 05/09/2023

      We are extremely sorry for the inconvenience you had to go thru. A refund in the amount of $79.92 has been processed. For future reference, please remember that our cancel policy is 24 hours, so if you book a room on the day of arrival, there will be no cancellation, since it's less than 24 hours of arrival. Also, I understand you mentioned that the system crashed when you were booking a reservation, but then you decided to book another hotel and not the same hotel. If you would have booked a same hotel, we can easily see a duplicate reservation and we would have cancelled one of the reservation. Once again we apologize for the inconvenience.Sincerely,Management

    Quality Inn of Bristol is NOT a BBB Accredited Business.

    To become accredited, a business must agree to BBB Standards for Trust and pass BBB's vetting process.

    Why choose a BBB Accredited Business?

    BBB Business Profiles may not be reproduced for sales or promotional purposes.

    BBB Business Profiles are provided solely to assist you in exercising your own best judgment. BBB asks third parties who publish complaints, reviews and/or responses on this website to affirm that the information provided is accurate. However, BBB does not verify the accuracy of information provided by third parties, and does not guarantee the accuracy of any information in Business Profiles.

    When considering complaint information, please take into account the company's size and volume of transactions, and understand that the nature of complaints and a firm's responses to them are often more important than the number of complaints.

    BBB Business Profiles generally cover a three-year reporting period. BBB Business Profiles are subject to change at any time. If you choose to do business with this business, please let the business know that you contacted BBB for a BBB Business Profile.

    As a matter of policy, BBB does not endorse any product, service or business. Businesses are under no obligation to seek BBB accreditation, and some businesses are not accredited because they have not sought BBB accreditation. BBB charges a fee for BBB Accreditation. This fee supports BBB's efforts to fulfill its mission of advancing marketplace trust.