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Point BroadbandThis business is NOT BBB Accredited.
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Reviews
Customer Review Ratings
1.27/5 stars
Average of 37 Customer Reviews
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Review fromBobby B
Date: 06/30/2023
2 starsBobby B
Date: 06/30/2023
I originally signed up with ******* ********* and it worked flawlessly. Customer service was fats and very responsive. The Point Broadband bought them, and it's been outage after outage after outage. Customer service is abysmal. Not only do I work from home, my whole home is integrated. When these outages occur, I cannot work, or operate any of the "smart home" features I have. I am, again, disconnected today (if not for my phone). I would give them 1 star, but I keep hoping that ******* will buy itself back and drop this Mickey Mouse pile of steaming guano.Point Broadband
Date: 07/26/2023
Point Broadband is reaching out to Mr. ***** to address any issues with his services. We apologize for any inconvenience and thank you for being a Point Broadband customer.Review fromChase C
Date: 06/06/2023
1 starChase C
Date: 06/06/2023
Point Broadband had just completed the ****** install for our area and we were able to go online and register for a fiber package, mine was $60/month for 1 Gig for 3 years and an install fee of $50. 3 days later as I was speaking with them on the phone, the realized their mistake those prices were supposedly for someone else, took them down and then began telling us we have to pay their higher rates and a $1000 install fee. We have reached out to their sales team, general manager and the CEO asking for them to simply honor what was on our order confirmation and they refuse to do so. They first said that if they honored our pricing they would lose their money. Then they changed and said “it wouldn’t be fair” to the others on the **** if we got a free install and cheaper prices. We had already been told the prices we signed up for were the ************ subdivision which is roughly 10 minutes down the road. My family and I only asked that they honor what we signed up for they refuse to do so. They have admitted it was their mistake and that we shouldn’t have even been able to sign up for those prices because “we were not ready.” The day after the told me the prices were wrong, they took down the pricing and posted all new prices 2 days after I spoke with them on the phone. We all have our emails, screen recording of where the lower prices were then, then gone and then the higher prices being put on the website. Point Broadband also got a grant of $71,611.75 for this project and the project amount, per Point, was $204,605. This is what was put on their grant application. If they charge what they are wanting, they will have their money back in roughly a year, solely based on what is on the grant application. If there are other monetary factors we don’t know about then that estimated return time could be longer. The grant money was supposed to help companies run fiber to rural communities such as mine at an affordable price. $1k install & $1260+ a year isn’t affordable.Point Broadband
Date: 06/21/2023
After further review, our online platform was not pulling the correct pricing for the new expansion area of ******** **. The local general manager reached out to all individuals that experienced the same issue to advise the mistakes and correct. Since doing the expansion at **** ******, we have always charged installation fees. The installation price for this address is $500 which can be spread over 5 months or paid up front. We understand the frustration this may have caused.Review fromMike L
Date: 06/02/2023
1 starMike L
Date: 06/02/2023
Their cable system sucks, it is over priced and with constant outagesPoint Broadband
Date: 07/27/2023
All Point Broadband's cable will be discontinued on 8/31/2023. We stopped offering cable several years ago to new customers. Unfortunately, the equipment has reached the end of life and we promote and can train customers on streaming which is more cost effective.Review fromSharon H
Date: 12/26/2022
1 starSharon H
Date: 12/26/2022
WORST CUSTOMER SERVICE EVER: I was on the phone trying to cancel a service. From 12:50 until 2:08 I was on hold and then Steve answered and said he would put me thru to disconnect and I was on hold from 2:08 with the recording telling me I am the next caller in line until 3:30 and I finally hung up!!!!Point Broadband
Date: 01/05/2023
Ms. *******, we apologize for any inconvenience we caused. We have had higher than normal call volume after a major outage that started on Christmas Eve. Any changes to your account will be backdated and adjusted accordingly. I have asked a supervisor to contact you immediately so this can be resolved. Thank you for being a Point Broadband customer.Review fromDavid F
Date: 09/27/2022
1 starDavid F
Date: 09/27/2022
Well for over a week my download speed has been below 13 mps and I still pay almost 90 dollars a month to them but their excuse is it is one of their providers??????? I see Noone else getting the money I pay them. But they get their money and their customers are just out of m luckPoint Broadband
Date: 07/27/2023
Point Broadband is reaching out to Mr. ****** to address any speed issues that he is experiencing.Review fromDouglas D
Date: 08/24/2022
1 starDouglas D
Date: 08/24/2022
Point Broadband is a rip off!!! After paying a bill and saying “ok you are all set”. In the same month I was out of service for almost 3 weeks! Then 3 days later get another bill for the same month with a late fee on top of it. HOW IN GODS NAME DOES THIS MAKE ANY SENSE??? They lie and extort monies from good paying customers! They need to be placed behind bars!!!Point Broadband
Date: 09/13/2022
Point Broadband apologizes for any inconvenience we may have caused Mr. ****. On 8/30/2022 we worked out Mr. ****** concerns about his account and credited the late fee. Point Broadband appreciates your business and looks forward to providing you with the quality of service our customers deserve.Review fromKimberly J
Date: 08/17/2022
1 starKimberly J
Date: 08/17/2022
I had this service for over 8 years. They continued to increase my monthly charges without notice. They now have not sent labels for me to mail their equipment back and are trying to charge me additional 500.00 . They also owe me 70.00 and stated they can taje my money via automatic bank draft but cannot put my 70.00 back onto my bank account. They said they would mail me a check. I have yet to receive a check or my labels. Been over 5 weeks and 4 phone calls since my disconnect. Very disappointed after 8 years of being a customerPoint Broadband
Date: 08/18/2022
SUBMITTED VIA ONLINE BBB RESPONSE BOX Response to BBB Complaint Re: BBB CASE#: ******** Date of Receipt of Complaint: August 17, 2022 Date of Response to Complaint: August 17, 2022 Complainant’s Name and Address: ******** ****** *** ******** **** ******* ** ***** Point Broadband Point Broadband is a broadband provider offering fast and reliable broadband services to residential and business customers in rural and suburban America. Complainant’s Issue I had this service for over 8 years. They continued to increase my monthly charges without notice. They now have not sent labels for me to mail their equipment back to and are trying to charge me an additional 500.00. They also owe me 70.00 and stated they can take my money via automatic bank draft but cannot put my 70.00 back into my bank account. They said they would mail me a check. I have yet to receive a check or my labels. It's been over 5 weeks and 4 phone calls since my disconnect. Extremely disappointed after 8 years of being a customer Point Broadband’s Response Point Broadband apologizes for all the issues you have had with the auto draft and equipment return process. The process for returned equipment is to apply the charges to the account for the equipment until they are returned to us via our paid label we send. We have sent two labels and will follow up with Ms. ****** again to be sure she has received them. The equipment fees have been refunded to the account and she has a credit balance of 72.23 that will be refunded to her via check and mail to her address on file.
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