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Business Profile

Storage Units

Bolt Storage - Bristol, VA

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 1 complaint in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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  • Initial Complaint

    Date:12/08/2023

    Type:Sales and Advertising Issues
    Status:
    Answered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I spoke to a woman on the phone from bolt storage and she said my unit was a promotional price of 69.99 a month for three months. I only authorized that amount but bolt storage took $108. Then they took $127 from my credit card without my permission and it was the wrong amount! They owe me $96 and I just paid them $88 because they were threatening to lock me out of my unit then charge me $50 lock out fee. I only have a 10x20 and a person said I did not get the promotional price because it is a 10x25 and it's not! It is 10x20. It was on the promotional price. They are severely over charging me and they stole $127 from my card and took $108 when it was supposed to have been only 69.99. I got the unit sep 26th and they said I got it in August which is not the truth at all. I have the bank statements as proof.

    Business Response

    Date: 12/11/2023

    We have no record of any calls from this tenant. Our records indicate everything was done online by herself. She has also only communicated with us via written communication only. She rented a unit online selected the size she wanted, paid the bill, and setup autopay. All of this was done by herself on our website. She selected a 10x20 unit that is normally $149 but had a promotion on it for $50 off the first 3 months bringing the rent down to $99 a month. She also selected our tenant protection plan at $9 a month. Bringing her total to $108 for the first 3 months. However, she was given a credit for leaving a review of $20 which left her last payment of $88. We also waived her $15 late fee as she did not pay her November rent until December. Attached are screenshots of:-The unit and promo she selected online by herself.-Her account where it shows it was created by her online.-That on 9/19 she paid her bill herself online.-It shows she setup autopay herself. -Her account info which shows her unit she selected with the move in date of 9/19. Her account is accurate for what she selected and wanted to rent. I also have her storage agreement that shows her rent as $149 signed and dated on 9/19/2023 at 10:23 pm. I ran out of room to attach this as well. 

Bolt Storage - Bristol, VA is NOT a BBB Accredited Business.

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