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Business Profile

Soap

Sheawoman Soapery

This business is NOT BBB Accredited.

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Complaints

Customer Complaints Summary

  • 3 total complaints in the last 3 years.
  • 0 complaints closed in the last 12 months.

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The complaint text that is displayed might not represent all complaints filed with BBB. Some consumers may elect to not publish the details of their complaints, some complaints may not meet BBB's standards for publication, or BBB may display a portion of complaints when a high volume is received for a particular business.

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Complaint status

Complaint type

  • Initial Complaint

    Date:11/11/2023

    Type:Delivery Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I am very disappointed with SheaWoman Soapery. I placed an order back in May 2023, never received my order. Here we in November of 2023 and after several conversation, first they said owner was sick and they didn't know what happened to order. I requested a tracking number and they said they didn't have one, but would resend my shipment minus one of the product that I had originally purchased because they were out of stock, but they would send to me as soon as they had more. Well I never received an order or tracking number. I spoke to several different people in this company, but no one delivered. My last attempt to communicate with them, advising them that I would post a negative review on their social media was on November 2nd, giving them time to reply to me. Well that never happened. So I have no reply, no soap and no refund. I don't recommend this company as they are not trustworthy or reliable. I do not know who is running this company. I ordered from them because I had received good reviews, but I don't know what happened. Beware of this company.

  • Initial Complaint

    Date:06/19/2023

    Type:Service or Repair Issues
    Status:
    Unanswered
    Resolved:
    The complainant verified the issue was resolved to their satisfaction.
    Unresolved:
    The business responded to the dispute but failed to make a good faith effort to resolve it.
    Answered:
    The business addressed the issues within the complaint, but the consumer either a) did not accept the response, OR b) did not notify BBB as to their satisfaction.
    Unanswered:
    The business failed to respond to the dispute.
    Unpursuable:
    BBB is unable to locate the business.
    I tried to order soap (I’ve ordered from them before) and they took the money from my card payment but it’s still just saying it’s processing. I can’t check actual tracking, no one will respond to my emails or pick up my calls. It’s been a month and there’s been no change or update. My preferred solution would be to just get the product I ordered but I would even be okey with just getting a refund at this point.

Sheawoman Soapery is NOT a BBB Accredited Business.

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